The person who showed me the car (Mario) did a very god job finding something that was exactly what I was looking for. He was very friendly and I didn't even go there to buy a car, but ended up driving one off the lot.
3 days after my visit I was pulled over for no license plate lights, is that part of the multi point inspection? What are the odds that both burned out at the same time? If it's not part if the inspection, it should be. Not only can you up sale, but your customers would avoid a ticket. Luckily I only got a warning.
I was told after two years of receiving free oil changes that now I had to pay because my vehicle is new. When I returned home to look over my paperwork I discovered that I bought my car new. I called and spike to someone at the dealership and was asked to bring my paperwork in. Wouldn't the dealership have a copy of this? I felt the customer service experience could have been better, rather than making someone feel like a liar.
Growing very dissatisfied with the service advisor turnover and the knowledge and support of the current group of service advisors. Service department unable to correct headliner rattle after 5 visits now on a 2015 duramax 2500.