New truck in for third time same problem.l called service after two days to find that the truck was ready.truck had sticky leaves from a tree on black paint had to remove with wax.was told by salespeople truck would be washed after service ????
Scheduled recall fix (oil change and tire rotation) for 11am...took shuttle home saying would return around 4:30.
Arrived 4:30 and work hadn't started due to lost part. Found the part and we left for home at 6pm. Service manager blamed the problem on the techs under his supervision. That's the short description of my experience with this dealership!
Steve Backman and Paul Guetle were very good to work with and made my car buying experience easy. This is the second vehicle we've purchased from Paul and his crew and I've been recommending Puyallup GMC to my friends.
I would just like to say that the GMC boys at your Puyallup dealership did one heck of a job with me. It was a late Sunday evening when I arrived and I really wasn't planning on purchasing a vehicle I was looking to upgrade to a 2500 from the Z71 1500 that I purchased the year before 2016 I guess you could say I just needed something with a little more pulling power or a little more poop so to say when pulling a trailer. They allowed me to Drive a vehicle that I liked and then allowed me to drive a brand new Duramax diesel GMC Denali all I can really say about this track is wow. Your guys at the dealership gave me such a good trade in value on my truck that I couldn't let this opportunity Pass Me By so I guess you could say I pulled the trigger after driving this truck and now I own a new 2017 3500 GMC Denali. like I was saying I was not planning on purchasing this vehicle because I was going to have surgery at 6:30 the very next day in the morning so needless to say they got everything taken care of very fast. I really do feel appreciated since I am a return customer to the store I would recommend this store to anyone that I bump into they really have done a good job there with your store and the people there are excellent and very knowledgeable on selling your product great job guys thanks again (sparky) oh.I haven't had the opportunity to drive it very much it does look very beautiful from my kitchen window every morning when I'm drinking a hot cup of coffee one thing is for sure this old boy is going to have one heck of a ride when I finally get to drive it LOL. And by the way I'm only 49 LOL have a great day and thanks again for everything. GMC Lover from now on.
2nd time replacing the satellite gasket on my truck in the past 2 months an the most recent one the mechanics left grease stains I my head liner and punctured a hole through it as well. Annnnd also left shop rags in the bed of my truck! Not a very satisfied customer when spent 65k on this vehicle
Sales person Jeremy was very professional, friendly, and very knowledgeable about the vechicles options and electrical devices. The sales mangers Chuck and Paul took the time to introduce themselves and interact with my wife and I on the purchase, no other sales manager did that at other dealerships I visited. Billy was great on the back end finance part, we purchased the extended warranty and she got us a good rate for our loan.
The only negatives were: a razor blade was left on my back leather seats, the temp license was installed upside down in the back window, there was food crumbs on my driver seat, and the exterior should have been cleaned up better.