I've been receiving servicing for my vehicle since I purchased it in 2009 and all I have to do is give them a call and I am always made to feel I have been placed at the top of their priority. Thanks, Service Dept Staff
I brought my Saturn ION in for a steering recall and was cordially greeted. I was pleased to hear that as soon as I stated that I would be waiting for the service, the advisor acknowledged my desire immediately and had the recall put on the top of the pile to be done. I waited a little over an hour for the job to be completed. It was the same great experience as I've always had with the Saturn and Chevy service departments.
I have had many of my oil changes and regular maintenance on my car at the dealership because that is where I purchased the car. All other times I have had great service. This time I was just given my bill told to go the the cashier and here is my car back. Usually I am told a summery about how my car looks but no this time when it was the 100,000 mile check up on the car.
Jordan, we are very sorry to hear about your less than satisfactory experience with our dealership. If you would like to speak further on this issue, Our Service Manager, Jim Therianos, can be contacted at 253-840-6336 or JTherianos@harnishautofamily.com. -Lizzy Slenning, Marketing Coordinator.
Fast and friendly service, but I was significantly overcharged for the parts and labor. The same front wheel hubs purchased online would have saved me $310.22 on the cost of parts alone. I did not know auto parts stores loan the special tools needed to do the work myself. A labor charge of more than $500.00 to replace front wheel hubs cannot be the industry standard, especially if you have all of the special tools in your shop. I appreciate the timely service, but I can clearly see that I was significantly overcharged for the repair.
Denise, we are very sorry to hear about your less than satisfactory experience with our dealership. We would like to learn more about your experience. Our Service Manager, Jim Therianos, can be contacted at 253-840-6336 or JTherianos@harnishautofamily.com. -Lizzy Slenning, Marketing Coordinator.
We had an oil change for our Vue and the tire pressure sensor needed replacement which was done. Jeanne McCoy was great explaining what was done and went over the results with us. Loved the car wash afterwards!