Confirmed Sales Customer
"Confirmed Sales Customer" means that this Customer has been verified as having purchased a vehicle from Chevrolet Buick GMC of Puyallup.
Confirmed Service Customer
"Confirmed Service Customer" means that this Customer has been verified as having serviced their vehicle at Chevrolet Buick GMC of Puyallup.
Feb 3, 2017
Posted 17 days ago
Car was in for check engine light on was diagnosed and repaired .
Jan 28, 2017
Posted 24 days ago
I came in for some safety recall repairs. Making the appointment online was hassle free and simple to use. Staff was friendly and courteous whend I checked in. They knew I was waiting and gave me a realistic time frame to expect. However, they completed the repairs about 45 minutes ahead of estimate. Repairs were done right, and I've had no issues with my car since. Great job! And thank you
Jan 12, 2017
Posted 40 days ago
The service representative was very courteous, and accommodated my needs. I came in for a basic service, and they also discovered a nail in my tire. They repaired the tire. I 'm grateful that was taken care of before I had a problem on the road.
Jan 9, 2017
Posted 42 days ago
Prompt and knowledgeable service, appreciate your ability to find needed parts for an old but still functioning Saturn.
Nov 18, 2016
Posted 95 days ago
the service was good and they showed me the filter that needed to be replaced so I could make the decision if I wanted it replaced or not.
Jun 2, 2016
Posted 264 days ago
Everyone there was friendly and helpful. Good quality and timely work keeps me coming back 8 years now. Always a positive experience.
May 11, 2016
Posted 285 days ago
Wait time for return of vehicle after completion of service could be considered less than ideal.
Apr 1, 2016
Posted 325 days ago
I didn't appreciate the $99 diagnostic fee for my check engine light. That information was not told to me until after I had set everything up. Also, I was told I would hear when my parts were in, in 2 days. I never received a phone call. When I called a week later, they didn't know where my parts were, didn't have a record at first and sent me to voicemail to get an appointment 2 weeks later. Not impressed.
Mar 22, 2016
Posted 335 days ago
Service person was very good with details,and pleasant! Very quick service trip too..
Feb 12, 2016
Posted 375 days ago
This experience on this day was positive. I like many Americans, would just like to be treated with honest straight forward work. Thank you Chevrolet of Puyallup for giving me and my vehicle and honest day of work.
Nov 25, 2015
Posted 453 days ago
I took my Saturn in for a ignition recall. They had it fixed within an hour. Appreciated their kindness and speediness of taking care of the recal.
Nov 17, 2015
Posted 462 days ago
As always Chevrolet of Puyallup has provided superior service. My 13 year old car is still running like the day I drove it off the lot.
Nov 8, 2015
Posted 470 days ago
Everything went fine..my car was done on time and it feels smooth to drive...whereas it certainly didn't before I got it there. All the servicing done on my car has been done here and I've always been satisfied.
Nov 5, 2015
Posted 474 days ago
I appreciated the thoroughness in finding the problem and passing on the information.
Oct 20, 2015
Posted 490 days ago
I brought in my 2007 Saturn ion after receiving after in smelled like gas and receiving a letter about a potential recall. When I arrived I was informed I would have to pay for the inspection, which is something I feel like I should have been told when scheduling the recall so I could plan and spending ************** the end the inspection got done and I did the issue stated in the recall and that's where the real problems started. Something that I was told was going to be done in two days took a week and I was the one who had to keep calling and asking about the status of my vehicle. Never was I offered a loaner even though it was their fault for ordering the wrong parts and putting contaminated gasoline in my car. WORST experience and service department around! Wanted to trade in my car and purchase for your dealership but after this experience I would never want to have to deal with the service department again
Oct 14, 2015
Posted 496 days ago
This was a non warranty visit. Oil change, tire rotation, brake and battery check and fluids top off. As usual, everything went great. Some new staff I had not seen before were very helpful. All in all, a very good visit.Thank you. Aaron
Federal Way, WA
Oct 5, 2015
Posted 504 days ago
The first day of dealing with them was difficult. Communication was poor and information on the service given was not accurate. The second day was all good.
Bonney Lake, WA
Sep 29, 2015
Posted 510 days ago
Repairs completed quick. Did not try to sell on anything. Just professional and about the vehicle with no added stress.
Aug 14, 2015
Posted 557 days ago
I'd been working on the problem on my car for two months. Other places kept telling me it was my air conditioning -- I knew it was not. You folks took the time to investigate and find the "leak". Although it took a few visits because of timing and parts -- you fixed the problem! More to my delight, when I got into my car to go home, I found the water had been removed from the front passenger's floor and the area nice and clean!!The rides to my work and back to the car repair place later in the day were most appreciated!
Aug 3, 2015
Posted 568 days ago
First repair of sensor on shift mechanism that allows the key to be removed when in park failed after 1 day. Second repair seems to be working.Unable to find and repair overheating condition which still plagues the car after it has been running for a while.Engine surging while the car is stopped was supposed to be fixed with the ECM update. The update was done, but the engine surge is still there which means nobody checked to see if the problem was solved.Four other issues were found during the inspection, which are probably valid issues, but why would I spend money at this service department after the experiences above.