Confirmed Service Customer
Your services advisors Erin & Rich are awesome to work with. When I got home and entered my garage, I was reminded that my left headlight was inoperative when I didn't see the light on the wall. The light had been out for a couple of weeks and I just hadn't made it to the parts store. The service technician checked if off on the checklist as being functional. How could this be? There is absolutely no way he could have verified it as working. It does make me wonder what else was checked off as verified, but wasn't actually looked at. Myself and many other people are putting our trust and confidence in your technicians to ensure our safety on the road. This time, it was just a headlight. What about the next time? I have since gone to the auto parts store and made the necessary repair myself.
Jeff W.
BONNEY LAKE,
WA
Business Response
Hello Jeff, we are sorry to hear that your latest experience was not to your satisfaction. We always appreciate constructive criticism to improve in the future, and if you have any further details concerning your latest visit we would appreciate it.
Was this review helpful?
Other reviews that may be helpful
Confirmed Service Customer
The staff is always friendly and efficient. Car went right in to the bay and was finished quickly without any problems!
Confirmed Service Customer
Terrible communication from service dept - had our car for 5+ full business days - could not find where the noise when cold started came from
Confirmed Service Customer
Fast, easy & communication every step. Team was friendly & helpful
Confirmed Service Customer
Service was great, greeted quickly by Service Advisor made me feel like you wanted my business. Liked the tracking on the phone and notification when ...