690 Reviews Found
Confirmed Service Customer
RICH SALSTROM IN THE EXPRESS LUBE DEPARTMENT WAS GREAT. HE WAS VERY KNOWLEDGEABLE AND GOT ME IN AND OUT AND KEPT ME INFORMED ALL THE WAY THROUGH THE PROCESS.
Dan C.
PUYALLUP
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Confirmed Service Customer
From the moment I walked into the office to speak with a Service Advisor, I was acknowledged with a friendly greeting, though they were busy with the persons who arrived before me. When it was my turn to check in the Service Advisor, Richard, was attentive to my reason for the appointment, and worked to clarify with me the details of the major maintenance service appointment that I had booked. A shuttle ride was arranged for me to get home as well. I received both a text message, followed by a phone call, to let me know when the car had been fully serviced. I was offered another shuttle ride back to the dealership if that was needed. Can't recommend them enough for the ongoing care and service for my vehicle that I've experienced for 5 years now. It is such a trust-worthy dealership and service department, in my experience.
Patrica W.
UNIVERSITY PLACE
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Confirmed Service Customer
Everyone was helpful, friendly and very knowledgeable about my vehicle. Very professional.
Josephine M.
YELM
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Confirmed Service Customer
I was impressed with the teamwork. When I made the appointment, Stacey Palacios was very helpful and actually ordered the tires for me so it was already to go when i got there. Also the parts department was great to reserve the tires for me. Brianna Ball is always great to work with and i always ask to have her as my service advisor for my 3 cars.
David J.
TACOMA
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Confirmed Service Customer
Second visit (long day event both times ) request have all brakes changed out. First time waited 3 hours and learned all they did was looked to see if need changed.(as customer not what I asked for). Came in to yesterday visit with a scheduled to have all brakes change and told service tech front rotors were warping. Again all day in waiting room to learn all they did was back brakes the front never got replaced as requested. Worst experience I've had at Harnish service.still need warped rotors on front replaced. Now what? Another day in waiting room so they can tell me there ok.
Bernard K.
GRAHAM
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Confirmed Service Customer
What is the 15.00 fee for, requested information, was informed he was not going to answer. I told him that I was being bent over, paid for bill. So in short F him and. Your service department
Joseph A.
SPANAWAY
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Confirmed Service Customer
I came in for tire rotation and expected to be there a while. The service was fast, efficient and done to standard. The walking staff staff are friendly and knowledgeable about the whole process.
Robin H.
SPANAWAY
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Confirmed Service Customer
Always have a good experience with your dealership
Rayann B.
TACOMA
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Confirmed Service Customer
Kyle, the gentleman who took care of me in the service center, was amazing. Everyone else.. not so much. I tried calling at least 5 times prior to making the appointment and no one would answer the phone. Same thing happened throughout the day while my car was in service. I was put on hold for a full 20 minutes by whoever answers the phones and she never got back with me. Rude.
Jessie P.
puyallup
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Confirmed Service Customer
Erin checked me in. She was excellent (5star). The issue was that my service was going to take 5 hours and I didn’t know. I think your service center could improve its service to customers if they actively told customers an estimated time of service when I set the appointment up. I called in to set up the apt. The scheduler could have said something. On self check in you could show a pop up box before the user clicks accept.
Joel P.
KENT
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Confirmed Service Customer
Very helpful quick service and done on time.
Todd S.
EATONVILLE
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Confirmed Service Customer
Was not given an estimated price and was surprised buy having to pay a diagnostic fee when we were told up front there would be no fee. The truck is only 2 months old with less than 3000 miles there should have been no fee at all. Very disappointing service.
Brett N.
Roy
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Confirmed Service Customer
Awesome experience. 5 star, 2 thumbs up, top shelf, best of the best, world class service.
John H.
GRAHAM
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Confirmed Service Customer
Ok, extra service fees are getting a bit excessive. 10% on top of charge for service and charging 3% for credit card? Just be upfront and raise the price of services. No complaint with work performed but will look around for more reasonable service rates next time.
Craig H.
PUYALLUP
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Confirmed Service Customer
Fast service. Scheduling was easy and appointment time was accurate.
W S.
FEDERAL WAY
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Confirmed Sales Customer
There is a reason always drive past 5 other Chevrolet dealers to come here....the way we are treated before and after the sale.
Phillip R.
Seatac