Confirmed Service Customer
I informed the service writer (down in the express area) that my passenger front tire was reading low and I had put air in over the prior 5 days. After getting the Blazer in- she came in telling me that my tires were "5" with the exception of the issue tire which was a "4" and then gave me a quote for 4 new tires that I should get before winter. My vehicle has less than 27K easy miles on it and I highly doubt it needs tires yet. After the oil change she said that they checked that tire again and pressure is good and it is now a "5" and won't need tires that soon but that they did not rotate my tires. She never gave me the service paperwork that I typically get after an oil change that shows all the items checked. Fast forward to today where my tire again reads low- I took it to Firestone where they clearly found a puncture in the tread and repaired it ($22 later). My concern is that nobody actually checked my tires last week.
Tracy/frank G.
PUYALLUP,
WA
Business Response
Hello Tracy, we are sorry to hear that your latest experience was not to your satisfaction. We always appreciate constructive criticism to improve in the future, and if you have any further details concerning your latest visit, we would appreciate it.
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