Confirmed Service Customer
We were given an expectation/range of time to complete the chip installation (3-4hrs)but were not updated during the process of installation and issues that came up. After multiple attempts and finally reaching someone after 6+hrs went by, we were then informed the service dept had a system malfunction earlier in the day and they were not able to complete the installation. Had we’d been notified several hours sooner when the issue happened; we could have made arrangements for transportation and what not - but we weren’t informed until WE made contact. So, we had to wait till the next day for them to complete the process, which again, we weren’t notified of completion. We called in again in the afternoon for an update, and were told the vehicle had been finished an hour prior. Very poor service and very disappointed in this location
Brandon H.
FEDERAL WAY,
WA
Business Response
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