690 Reviews Found
Confirmed Service Customer
They made me feel like the most important customer at there service facility. They were very informative, kept in constant communication with me about the progress of maintenance concluding with efficient and effective repairs combined with service, done in a timely manner.
Dedrick W.
PUYALLUP
Business Response
Thank you so much for leaving this survey for our service department Dedrick! We appreciate the feedback! We are happy to hear that you were well taken care of during your last visit with us! Thank you for your time and your business!
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Confirmed Service Customer
It was fine. Everything was explained thoroughly. I knew what needed done and it was done.
Monica M.
BREMERTON
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Business Response
Hello Andrew! Thank you for taking the time to leave us a nice survey. We are so happy to hear about your experience with the service department. We appreciate your business :)
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Business Response
Thanks for the great survey Ned! We are happy to know your service and repairs went well, and hope to see you again if you ever need anything else!
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Confirmed Service Customer
Rich is always a pleasure to work with.
Derek J.
UNIVERSITY PLACE
Business Response
Hi Derek! Thank you so much for taking the time to leave this wonderful survey for Rich in our service department! We appreciate you coming in! If you have any future vehicle needs, we are here to help! Thanks again!
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Business Response
Thank you for taking the time to leave us a nice survey Ann. We are so happy to hear about your experience with the service department. We appreciate your business :)
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Confirmed Service Customer
Even though I was advised it may take 4 hours to complete the warranty service, it actually was actually less than 1 hour. Very pleased with the effort taken to make my wait time as short as possible.
Ricky L.
Kapowsin
Business Response
Thank you so much for leaving this survey for our service department Ricky! We appreciate the feedback! We are happy to hear that you were well taken care of during your last visit with us! Thank you for your time and your business!
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Confirmed Service Customer
Friendly and communicates well through the whole process. No surprises.
Shala N.
South Hill
Business Response
Hi Shala! Thanks for the great survey! We are happy to hear your service and repairs went well, and hope to see you again if you ever need anything else!
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Confirmed Service Customer
Brianna was so professional and was on the ball with making sure that I was informed of everything going on and making sure my concerns were addressed.
Richard N.
TACOMA
Business Response
Hello Richard! Thank you so much for leaving this survey for Brianna in our service department! We appreciate the feedback! We are happy to hear that you were well taken care of during your last visit with us! Thank you for your time and your business!
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Confirmed Service Customer
Erin Kammeyer was super helpful and I appreciated her explaining everything to me!
Tami V.
PUYALLUP
Business Response
Hey Tami! Thank you so much for taking the time to leave this wonderful survey for Erin in our service department! We appreciate you coming in! If you have any future vehicle needs, we are here to help! Thanks again!
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Confirmed Service Customer
I have always received satisfactory service at Harnish GMC for several years now. I have dealt with Service Advisor, Brianna many times who provides efficient answers to my service needs.
James M.
PUYALLUP
Business Response
Hi James! Thanks so much for leaving this great survey for Brianna in our service department, we appreciate your kind words as well as your time and business. Thanks again!
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Business Response
Thank you so much for taking the time to leave this wonderful survey for our service department Terry! We appreciate you coming in! If you have any future vehicle needs, we are here to help! Thanks again!
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Confirmed Service Customer
Excellent Service at Chevrolet of Puyallup. Cortland Quarles, Service Advisor provided excellent communication and follow through. Carl, Service Technician reviewed the repairs with explanation of each. Leah in the Service Department was kind and greeted me with a smile and pleasant conversation. The detailing was excellent. I have already told family, friends and co-workers that this was the best experience with the major repairs of my 2004 Chevrolet Silverado Z71! Thank you, Karen Goucher
Karen G.
Orting
Business Response
Hello Karen, thank you so much for leaving this survey for the advisors in our service department! We appreciate the feedback greatly! We are happy to hear that you were well taken care of during your last visit with us! Thank you for your time and your business! Welcome to the Harnish Auto Family!
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Confirmed Service Customer
I will bring my two GM cars here for service again.
David G.
Tacoma
Business Response
Thank you for taking the time to leave us a nice survey, David. We are so happy to hear about your experience with the service department. We appreciate your business :)
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Confirmed Service Customer
Cortland went above and beyond with outstanding customer service from start to finish. His attention to details and to my concerns is one of the reasons I keep coming back to Chevrolet of Puyallup.
Daniel D.
LAKEWOOD
Business Response
Hi Daniel! Thank you so much for taking the time to leave this wonderful survey for Cortland in our service department! We appreciate you coming in! If you have any future vehicle needs, we are here to help! Thanks again!
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Business Response
Thank you for taking the time to leave us a nice survey, Deanna. We are so happy to hear about your experience with the service department. We appreciate your business :)
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Business Response
Thank you so much for taking the time to leave this wonderful survey for our service department Jordan! We appreciate you coming in! If you have any future vehicle needs, we are here to help! Thanks again!
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Confirmed Service Customer
Amazing experience, I have never felt so welcomed at a dealership before. Brianna is the nicest person I have ever met in my life. If all people in the world were like her, all world problems would be solved. Thank you.
Driven D.
PUYALLUP
Business Response
Thank you so much for leaving this survey for our service department, Driven Collision! We appreciate the feedback! We are happy to hear that you were well taken care of during your last visit with us! Thank you for your time and your business!
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Confirmed Service Customer
Past experiences with this dealership have been good. The last visit not as great. My initial appointment was for the backup camera not working. Before the appointment, I called and asked them to also change out my radiator overflow tank, as the sensor has not worked in that tank since I bought the truck new. Honestly, I feel the coolant level sensor should have been warrantied, as the problem has existed since day one when I bought the truck new, and it’s a known common issue with these truck. They did not warranty it though, but that has nothing to do with my less than satisfied experience, it’s just worth noting. My less than satisfactory experience is due to the fact that all all they did was address the coolant level sensor issue, my secondary problem. They did nothing to address my primary problem of the backup camera. They initially quoted me $165 to troubleshoot the camera. Then called back asking for additional work to be done on the camera as they said something to the effect of ‘it’s not factory wiring’. I explained that I had to relocate the camera to the bumper 4 years ago, as I use the truck to haul my camper and the tailgate is removed. I need that the camera and all wiring harnesses are the factory originals, and absolutely nothing has been replaced. Original camera and wiring harnesses are still in use. I rejected their additional chargers to troubleshoot such a simple factory system. I asked that they simply install a known working camera to verify camera operation, rather than charge me hundreds of additional dollars to trace circuiting that’s likely in perfect working order. They would not try a known working camera, as they said one was not available to them. I bought a $60 aftermarket replacement beers since my visit, and it works. This is all the more troubleshooting that was ever required for the camera circuit. I now know that simply replacing the camera with a new factory camera will be all that is necessary. I’m quite disappointed that the dealership wasn’t able to come up with such a simple troubleshooting and diagnosis tool. They may be more interested in adding up troubleshooting labor dollars than actually solving problems. I know I sound a bit critical here, but it’s hard to maintain faith in a service shop that cannot diagnoses such a simple issue, or a technician who cannot identify factory original parts and wiring harnesses simply because they are no longer in the original factory location. Would suggest some further training, as I feel almost any private non-dealership mechanic could have troubleshot this problem in a matter of minutes. I’m not even a mechanic, and I was able to diagnose the problem in minutes after the dealership failed to do so on my appointment. I don’t think there was any malice or intentional less than par service. They were friendly and responsive and kept in contact and did their jobs. I just think someone really dropped the ball on addressing my concerns with the truck.
Dennis W.
PUYALLUP
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Confirmed Service Customer
Brianna Ball was great ! I brought my girlfriend in with her car for service and Brianna did nothing but excel at her position as she has done for me also.
Jay A.
Tacoma
Business Response
Thank you so much for taking the time to leave this wonderful survey for our service department Jay! We appreciate you coming in! If you have any future vehicle needs, we are here to help! Thanks again!