668 Reviews Found
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Confirmed Sales Customer
The buying experience was good and free of strange back-office negotiations and sales tactics. I appreciated it being straightforward. The staff was friendly and responsive. The truck was exactly what i was looking for, though I may have chosen a different color if it were available. I am very happy wit the truck so far!
Brent M.
Bonney Lake
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Confirmed Service Customer
Was disappointed that they didn’t vacuum the floor mats
Jean C.
Bonney Lake
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Confirmed Service Customer
We have been complaining about and hearing a squeaking from my front tire for 6 years. We kept getting there is nothing wrong. I took my car in this last week and now they are saying I have no air in the air suspension. If they would have looked at it and cared about it earlier this would have been resolved. We have documentation back from 2019 and Kyle didn’t care. Your customer service is terrible and I am going to start going somewhere else for service. We also got an oil change and air filter changed at a different time than last week. We had to go back in a few days later because they didn’t put the air filter on right. Kyle said that there was stuff in my hose. No I know for a fact my filter was not on properly. So this is not our first problem with this dealership. It’s been multiple things. The lack of caring or hurry up and get these out. The door is getting ridiculous. I will never buy from this dealership again.
Darcy W.
BUCKLEY
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Confirmed Service Customer
There personal touch is gone. I paid over $100 to have my oil changed and tires rotated. No one went over my vehicle inspection with me and I did not receive a copy. All I got was a text and an email with the receipt. It feels like we are paying more for less service.
Scot M.
BLACK DIAMOND
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Confirmed Service Customer
The service technician was very detailed. Great job
Anthony A.
Tacoma
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Confirmed Service Customer
Service desk (Brianna) and mechanics did a great job resolving an ongoing powertrain issue on our 2018 Traverse. The dealership has been very fair and helpful, but I am still concerned with the reliability of the car in general. Have had it in the shop multiple times (over 80 days) in the past 18 months.
Gerald D.
NORMANDY PARK
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Confirmed Service Customer
Greeted with professionalism, updated through the service on any additional items that might be considered to take care of at the time.
Michael C.
Buckley
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Confirmed Service Customer
I was told I had to do all recommended service to get free oil change. Wasn't told this when I bought truck. They replaced all my filters supposedly and my air filter was showing 62% life and still is. First 62% doesn't seem like it needs replacement. Second, shouldn't a new one be 100%? Just confused and not happy.
Kenneth B.
Federal Way
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Confirmed Sales Customer
Isaac Meeks made the process the best it could be. Smooth and efficient.
Michael J.
Edgewood
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Confirmed Service Customer
Everything was handled professionally and in a timely manner. It was a holiday and the staff was working extremely hard to stay on schedule and take care of every customer..
William F.
GRAHAM
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Confirmed Service Customer
Kyle and Dylan do a fantastic job communicating and getting work done efficiently. Their overall attitudes are fantastic. My experience feels less like a business transaction and more like talking with close friends.
Mackenzie D.
Graham
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Confirmed Service Customer
Great service experience! Cortland Quarles took fantastic care of me.
Sears S.
Puyallup
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Confirmed Service Customer
I had a great experience. Everything went smoothly.
Denise M.
Puyallup
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Confirmed Service Customer
The team at the quick lube were extremely kind and informative
Ryan S.
Lake Tapps
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Confirmed Service Customer
I appreciated the personal phone call during my service. I also appreciated the "Thank You" note left inside my vehicle.
Robert W.
BUCKLEY