Our Reviews

Easy in and easy out.

Erin was so helpful. She got my oil change as well as my recall replacement installed. She was very helpful and so kind.

Great experience. Cortland was very helpful

Erin your service adviser was at the top of her game as usual.

Good

Two days after oil change notice oil on driveway had to tighten the loose oil cap was not placed on correctly and tightened

It was really great

Isaac was very helpful with my new vehicle purchase. I had issues driving it home and he went above and beyond to make sure it was taken care of immediately and getting it back to the dealership. I would absolutely purchase another vehicle having Isaac as the salesman.

James took care of me and got me in and out. Great service

Always get good service.

Helpful friendly always take care my needs

My husband and I had superior service. Thank you

Lovey was excellent with support and knowledge throughout the entire process of purchase to pick-up.

AWESOME SERVICE!

Great communication and willingness to answer questions and concerns. Completed the service on time.

The process was very smooth, and everyone was very attentive and answered all my questions. One issue is ongoing communication. I have some additional work being done and was led to believe that I would get my vehicle sooner than turned out to be the case. It took my two phone calls to finally get the information that I required. This was a small issue and does not detract from the overall excellent experience.

Always pleasant, friendly staff

Great team in the service department! Fast and efficient.

I look forward to working with James Lynch, my Service Advisor for all my car needs.

The service for my Corvette was exceptional. Everything was done very quickly and professionally and appreciate all the great work thanks.

Great experience! John helped us all throughout our process and ended up helping us find the Yukon of our dreams! We are happy and excited, thank you team chevy and john as well as chase!

My car needed immediate diagnosis and repair. Was able to get in within 24 hours and pick up car 24 hours later. Via email, received diagnosis and cost of repair which I immediately approved and thermostat was replaced. Code telling me that steering ability was diminished associated with thermostat issue?

I had a great experience getting my oil change at the dealership. Rich was the one who helped me, and he was prompt, professional, and very welcoming. The service was completed quickly, which I really appreciated. On top of that, I had a few previous services done, and Rich went out of his way to pull up and print the service records for me so I could have a copy for my own records. That extra attention to detail made the whole experience smooth and stress-free. Thank you, Rich!

Erin was awesome and had me in and out quickly. She answered all my questions and scheduled an appointment to have my two front windows (driver and passenger) tinted to match the rest of the vehicle.

Very respectful and explain thing well

Overall experience was excellent. Nick was friendly and very professional.

The experience was great

Sales Agent Mackenzie was wonderf

My appointment to rotate tires on my EV Bolt was at 9:30am. I arrived at 9:25am. I was not attended to until 9:55am. There were 2 people ahead of me. At noon, I was told my tires could not be rotated because of the worn tread. It was another 20 minutes wait because only one computer could take payments. There were also constant interruptions dealing with other customers and phone calls while I was kept waiting at the counter.

The online system made it very easy to schedule and track the status of my car. Your staff was very friendly

1st visit to Puyallup Chevrolet and our 1st Service on our Traverse after our experience buying it from Gilchrist Chevrolet Tacoma.

Great service from beginning to end.

Rich in service is a true expert at his job, and he is backed up by a great crew that does the work in the auto bays. I have all the confidence in the world for Harnish Automotive.

The staff were friendly and helpful.

i ended p paying for a service i didnt need i just had my transmission replaced and they flushed it with out telling me what the service was i was paying for

Outstanding overall

Was told my 100,000 mile service would take one day it took two, the tech broke one of my spark plug wires changing my spark plugs so I had to purchase new spark plug wires, truck was returned to me dirtier on the inside and out than when I dropped it off, the people I dealt with were friendly. Probably won’t be returning my vehicle here for services unless something changes

The service itself is always good however when I had a 9am appointment and my car didn’t go in until 10am it’s a bit frustrating. Once in, my oil change took 10 min.

Friendly clear and on time

Great experience! All communication was via text. Super convenient. No games. Truly an easy and nice experience. Highly recommend! Ask for Nick, he was up front and honest.

Erin is "The Bomb" !!! The process went quickly, she communicated throughout the process. She was kind, friendly.

Service department is fine but my experience purchasing and maintaining my 2018 suburban has been terrible

I am having battery issues and this dealership has ridiculous protocol where they waste peoples times

Very professional. I was able to get in and out quickly for an oil change.

Clean waiting area, nice courtesy services.

Had scheduled oil change and factory recall on grill assembly. My service was fast and the staff was very courteous and professional.

Friendly people and on time

I came in for my first oil change and the service was great.

No issues with my recall notice, oil change, and tire rotation.

Excellent service!! Great staff!! They went above and beyond in the service department. However, I cannot say the same for sales...

I walked to Fred Myers that was close by and by the time I got back to the dealership my car was being driven out the bay. In and out. Didn’t feel like a hour went by!

John Valentine was very friendly and helpful with finding the vehicle I was looking for.

Your rep Jun was extremely helpful every question i had he had an answer. Very professional.

The people were very helpful and friendly and explained everything, And did a fast good job. Thank you

Free oil change was executed without issue, but the dysfunctional gas door was not fixed, 2nd time in a year something on my new truck went wrong, and unable to fix on my first visit, now as with the last time, I’ll have to return a second time to get something fixed, not impressed with the service at this establishment.

Always friendly and excellent service

Very helpful and had a great buying experience

I appreciated Mario Flores. He was helpful and energetic. Very pleasant to work with.

I was greeted with a smile. My appointment was pretty fast and was even able to add on to my service without it really affecting the time. Over all great experience

Quick and professional

Everyone was very friendly and professional.

Friendly and helpful

Isaac Meeks, is above and beyond when it comes to purchasing our 3rd truck Financing was quick, simple and easy! Fantastic !

Brian Elich and Ty’lil went above and beyond to get me into a new truck. I had been looking at a few different trucks and they got me in to the perfect truck and made everything seamless. Michael in finance got me the best rate he could find and put me in a great deal. The team at Puyallup are all rock stars. Will be a return customer in the future and recommend all my friends here.

Worked excellent with us being out of state. Only issue i have is I paid 600. For registering at time of purchase then with only 3 days on the permit plate I had to do an extention permit plate in Alaska so I had to pay again to register it. I hope I get my money returned. Other than that an over all excellent experience. I really appreciate Nick getting back to me so quickly every time I texted.

Very friendly and service was complete as promised

I was in and out quickly, the service was fast.

Brandon was great

The front desk courtesy was awesome. The service manager went above and beyond to help get my truck assessed and fixed.

Friendly, quick and easy

Very organized but I rated 4 because I made a specific appointment to get a serpentine belt changed 4 days earlier and later found out they didn’t have the part there. Why????? It’s common sense to have the part.

This time it was just ok. Lately it's over promising and under delivering. I just sent my two friends in. Lola and Robert Fisher. They bought a car and a truck. Total of three in 4 years. My front bumper is still damaged from the warranty grill replacement. I pointed it out. Was told yes, the plastic coating is damaged. Well???? When are you going to fix it???

Erin was great, got me a loaner, had the work done timely as scheduled. All Good Charlie

I sat and had coffee while they did service on my

The whole experience was pleasant and smooth. Isaac helped me find the perfect vehicle for my daughter. He was honest and a true professional. Thank you!

This is our second purchase with Harnish! Best dealership I have ever dealt with on all levels.

Had a problem with my 2021 LT1 Camaro. Chevy, as always in Puyallup, took care of the problem for a negotiated price. Would not use anybody else would suggest anybody. Purchasing a Chevy to come to Puyallup .

Had no problem with any of the buying process.

Brandon was grest.

Colby has sold me and my family three trucks in the last 6 months she is top notch everybody i tell to go to Harnish i tell all of them deal with Colby

I chose Harnish to make my third truck purchase because I had a good experience with the other two. The sales, and finance team are very personable. They treat me well when I come here.

Service rep was very nice and very efficient

all the staff are friendly and helpful. But their speed is a bit slow to verify informations.

Had a wonderful experience at Harnish Chevy/Buick. Sales staff was knowledgeable and helpful, every step of the way.

James Lynch and the team are an absolute Gem in todays world of customer service. Thanks again for all your hard work team. 👍👍 God Bless

Troy is wonderful! He made the entire experience enjoyable and his calm and personable demeanor took all the stress away. The rest of the GMC team (Isaac and finance) were also wonderful and made the process smooth and enjoyable. My partner has been a repeat customer for years and it’s clear why!

Fast easy oil change.

Jun and Scott were great to work with and very accommodating. They worked with me to find the right vehicle and make a deal we were happy with.

Scheduling was easy and friendly, my questions were answered professionally. Staff were friendly and helpful and explained the service that was provided.

Quick service; full information. Given the increase in prices of services, I would encourage you to NOT charge an additional fee to use a credit card. I understand that you must pay a fee to credit card companies; however, I think that is a minor cost that should not be passed on to your customers.

Quick and easy

Your sales and leasing consultant was out standing and very informative on all your vehicles on June 21st my wife and I were looking for a new vehicle went through Nolan Schwab at Subaru and with his Assistance and your consultant Ty mentor he took us on a tour of the whole place and some test drives and ended up buying the 2025 Chevy traverse, which is an outstanding vehicle no issues with it. Your sale consultants were outstanding very polite and even showed us all of the accessories that we could buy for the car and sold us on some outstanding business practices. Thank you so much Tracy and Sonia Welch.

Two amazing men helped me purchase my first car, a brand new Buick Envista 2025! Brandon and Ryan were so helpful, quick, understanding, and everything that makes me want to come back in the future! Both men helped me seal the deal and were able to help me as much as taking this car off the Lott the very weekend I called in asking about it and doing all the paperwork to lead up to it. Both men answered all my questions, calls, texts & helped me understand from my POV what I needed to do on my end! I’m so grateful I took the drive to come down and see what you folks had to offer. Your employees are great at their job and God is so faithful! Thank you BUICK GMC for all your help and having the BEST TEAM! I look forward to coming back when I’m ready for another purchase!!

Wonderful team. Special shout out to Mike Canfield and Isaac Meeks

This is the third vehicle we have purchased here. Always great to work with. They even delivered our last truck to Lebanon Oregon.

Great support upon check in and fast service.

This is not our first time purchasing from this dealership. But this was probably the best Experience we've had working with Kobie.What's a delight. She saved the day and got us the truck we were looking for. Happy customer.

Great services

Erin. the service writer was excellent . I felt welcome she made the service effortless got my car in and out. Erin is customer service oriented and I truly appreciate that! I live in Vancouver WA but I will be back. Thanks again Cheers

Had a paint defect repaired on a Yukon with 583 miles. Paint defect was corrected and I was told the car was ready for pickup. Not a happy guy after I got my truck home. Over spray from the paint repair covered the roof and rear quarters. I spent 7 hours with a clay bar and physically had to cover every inch. The front head light were cleaned but someone used a dirty micro rag. Both lens are covered with scratches. Peter would not respond! Another office employee took pictures and told me he and Peter would discuss and call me. I still have not talked to anyone. I have decided to not return to Harnish for future repairs. Why would you return after a lack of customer service. I can supply pictures. I sent pictures to Steve Briske

Thanks to Erin it was a GREAT experience! As always she does a fantastic job and makes me feel welcomed. Thanks to the mechanics too. PS - this is the 2nd survey you’ve asked me to complete. But, I don’t mind complementing Erin repeatedly 😊

Service Rep was very helpful. Truck was ready on time.

Erin is great and the service was timely.

Fast service, fixed problems

The customer service was very polite and got me in and out really quickly. I like the fact that they checked everything on the vehicle to make sure everything was done properly.

Quick service and clear communication- great experience.

Always great service.

I arrived early and got in early. Everything was done as I requested. I’m happy with the service I received.

They wanted to help me into this new truck as much as I wanted into it. We both worked to get where we could both be happy. Thank you!

Professional, friendly, and on time. They got the work done in an hour so I didn't lose my whole day. Very happy with my experience. I'll keep coming back.

Awesome customer service

Ty Menter was an excellent sales associate and my overall experience with everything was great.

Outstanding service , on time explain the problem

Lovey and the team were patient and knowledgeable, great experience, my daughter, who referred me told me about how great her purchase experience was. I really liked how they said we are part of the family now. Great follow up and care.

Between 9am to 1145 am I had called literally 19 times to get ahold of someone. It's like that everytime. Service sucks

As far as your service people Jerry Fraser is very good but Chevy is having a hard time fixing my truck. It is very disappointing.

The staff were friendly and helpful. It’s nice to see people so passionate about their jobs and customer service.

Brian, my sales associate was a pleasure to deal with and went above and beyond my expectations. He even sent me pictures and videos when my cat arrived. Everyone I dealt with was excellent, from sales, finance to service I have no complaints.

It went very well. I mixed up my appointment dates but Richard was able to get me in. Great accomodations and service.

I was unable to go with my wife for the oil change, they upsold her a 60 dollar air filter. Car has 14k miles and air filter life was at 40%. I know this because they didn't reset the air filter life. Unhappy they took advantage of her when I wasn't there.

John Valentine was exceptional in handling my purchase of a 2025 Chevy Trax and showing me how various parts of the vehicle operate. I still have some questions and via a telephone conversation over the weekend, he told me to meet up with him after I pick up my all-weather floor mats. That is an A-one salesman folks!

everything was great except for greasy handprints on my door bumper and hood

The oil service was very quick - also multi point check and tire rotation.

John, our sales person, and Steven, our finance person, communicated clearly and effectively, were responsive and courteous, throughout our entire purchase experience. We drove from Yakima, WA over to Puyallup, WA (over 3 hours away) for the purchase, mostly in part for the thorough and attentive customer service.

Great staff, very informative and they keep you updated throughout the process

My experience with Isaac Meeks was fantastic. My experience with GMC as a whole has not been the best so for that reason I gave 4/5 stars. Without Isaac that may have been a 2. - Anthony Blackman

Erin is always a pleasure to work with. Very welcoming, knowledgeable and professional. The whole crew always does a great job when servicing my vehicles and I will continue to come back.

Quick and straightforward

Jun was excellent and and his associates were great and the new truck is great.

Oil change and tires rotated. Appointment made and kept. In and out within a half hour.

Service was very fast, I was in and out in no time.

Phenomenal experience. Mario in sales did a killer job and Mark in finance was incredible. I’ve never had a smoother experience at a dealer. Not pressured into something I didn’t want and felt listened to. Until this trip, I haven’t ever enjoyed going to a dealership. This made 3 hours of traffic well worth it to be there.

Efficient and pleasant

Great , except the explanation of the car's features at the end of purchasing experience. Salesman spent about 10 minutes explaining features, I think he should have spent at least 30 minutes. He missed many features and I'm still trying to figure out some of them. Very nice and attentive, but didn't spent near enough time. In a hurry.

Quick and efficient seevice.

I didn’t schedule this appointment. I’m waiting for an appointment for a chip for my infotainment center to come in. If this was the appointment and no one called me to come in for the repair this will be one more thing to be upset about.

Handled our ‘electrical’ problems completely! Thank you Team Harnish! Very easy transacting with Jerry; great communication from start to finish.

The gentleman service rep that assisted me was very helpful and professional answering my many questions.

Erin is so efficient and super sweet!

Jun was the perfect salesman for us. Great staff top to bottom.

His very Promp and pleasant. I greatly appreciate him so much. He is very helpful on helping me decide what car to get. I highly recommend his services and he needs a massive RAISE.

I loved that everyone was friendly and eager to help and they actually listen to what your needs and wants are not what their needs and wants are

When I arrived at my 8am appointment, my name was not registered in the system for a scheduled oil change. Erin asked me how I had made the appointment, and I responded that, initially, I had started on my PC through GMC, but there was a glitch after I had written the other items I needed done. I then went to my phone and scheduled the appointment through the myGMC app. It seemed like everything had gone through, as opposed to having tried on the PC unsuccessfully. The app responded with my confirmed date and time. I put it on my calendar, but the appointment apparently never was confirmed with your dealership. Bottom line...you guys took my vehicle in on time and completed my service without issue! Many thanks!

Check in was quick and efficient - oil change and tire rotation took 30 minutes.

I got the car I wanted at a very fair price. My salesperson Ty was excellent! This was easily one of the best car buying experiences I've ever had. Thank you!!

I needed an appointment with little notice and Rich was able to work me in. Very happy with the service I received

Our service writer Erin was fantastic, polite and very professional, the dealership did great work on our GMC

Service was excellent. From the moment I arrived, Erin KAMMEYER took over and was very pleasant to deal with. She took care of my vehicle and got me back on the road very quickly. That is why I drive from Port Townsend to Puyallup to have my truck serviced and why I have purchased multiple vehicles from Harnish, as has my son and several friends.

Fast and easy, plus so friendly. Thank you

Great job

Efficient Customer service was excellent

I have always had great experiences with Harnish and will continue to go with them in the future for service. That said, I received a transmission flush last week and the technician did not appear to clean the undercarriage afterwards. After driving a few days, I noticed a light coat of oily substance on the paint in the rear half of the truck. I assume this won’t do any damage to the paint but wanted it to be brought to Harnish’s attention to document it for potential future issues and so they can prevent it from happening again. Again, I’m overall happy with the service I have received from Harnish over the last 4-5 years and plan to continue coming back.

Erin is an awesome person and very helpful and has the answers to all my queries.

Everyone was very friendly and helpful. No high pressure, the sales manager explained everything clearly no hidden fees.

One of my problems was fixed perfectly but they could not get my air conditioner to act up but it did three times on my way home. I am getting really close to warranty ending and wanted it

Great experience.

very polite and courtesy. Job well done

Fast friendly service. Great explanation of service preformed plus recommended additional items needed. I DO MISS THE CAR WASH

The woman who was at the counter is great, very friendly, polite, professional, and helpful. My Curtesy shuttle driver was also very pleasant and a very safe driver as well. My issue was when I picked my car back up from being serviced it was filthy inside. I have the light leather interior and my seat and door was nearly black. When I went back in to tell them they had someone come and drive the car somewhere to get cleaned and five min later came back with no improvement. Luckily I was able to get the grease out with some leather cleaner some serious elbow grease. In my mind owning a Buick puts me in a luxury vehicle class. I do not feel that this dealerships service center feels the same.

It was great

Phone rep took me to go to Main service center. Went there and they sent me to the quick service center. Not good way to start….

My experience at the dealership was smooth and efficient. The team clearly explained the recommended repairs and showed me why replacing the filters, along with the oil change, was important. I appreciate that the staff consistently keep me informed about any maintenance needs. The complimentary car wash voucher is a nice bonus!

Luckily Cortland was able to remove the diagnostic charge, so my battery was closer to 300 instead of 500, just for a battery! I did have to return that same day after I noticed part of the AC control panel was pushed in. Since it was Saturday, I was informed that the advisor and technician were not there, and I would have to come back during the week.

Never have I felt like this before especially when spending nearly $800 and paying $180 for them to listen to a noise that is still there. When I picked up vehicle I wasn’t even greeted by anyone when there were workers everywhere. Finally an advisor says something and hands me the paperwork. I felt invisible to these people. People spend a lot of money for these vehicles and to get them serviced we should be treated like family not like trash.

Erin and Service Techs were great. 1st experience was an on trip. But 2nd service was top notch.

Basic oil change, no review of supposed multi-point inspection, charge extra to use credit card, no need to go here to spend $130 on the most basic of oil changes that you can get at any local oil change spot. We take our vehicles to other dealers and have much better experiences, the reason to take it to a authorized dealer is to get a more in depth inspection by certified techs who can tell you what is needed for your vehicle.

Excellent as always

Always friendly, courteous, prompt. Communicates when promised time can’t be met. They DO provide service after the sale.

Erin is grey!

No problems was kept informed

Staff was courteous and shuttled me home and back to meet the completion of my truck within the estimated time.

I had some concern about the last oil change your dealership did July 12, 2025 on my 2017 GMC Yukon XL . The tech put a sticker on the window indicating that he had put 5 / 30 weight oil in the car. In actuality, my car calls for 0 / 20 weight oil. When I called to question the situation I was assured by the service manager and the service writer that the correct oil had been installed. The tech just out the wrong sticker on the windshield. The concerning thing was I drove over to Eastern Washington for a summer trip on the 23rd of August and didn’t get too far out of town before my check engine light came on. The check engine light went off before I got home and stayed off. I scheduled an appointment August 24, 2025 to have my front brakes replaced and I asked the service writer Jason if he thought if it would be a good idea to change the oil again just in case the tech actually out the wrong weight oil in the car. Jason said he didn’t think it would be necessary. My concern didn’t seem to matter much. So I took my car to another facility and paid almost $300 to have the engine flushed and had the correct weight of engine oil installed. The check engine light threw a rare code that indicated my oil pressure release switch could be not operating correctly. The service writer tried to sell me a $3500 job to change the oil pump. So I called my son who owns and operates Integrity Auto Service in Idaho and ran by him what I was facing. He said the code was so rare he could only find 6 instances in the whole USA where the code come up. My son recommended to do the engine flush and Install the correct oil and watch to see if the check engine light throws a new code. I’m disappointed in that a reasonable person would have at least have offered to change the oil if there was even a slight chance the wrong oil was used. Especially in a car that needs a light weight oil to replenish the engine. I’ve been coming to your dealership since 2019 but this experience has eroded my confidence in your staff’s ability to make decisions that are based on what’s best for the costumer’s confidence in your company. My confidence level in Harnish Auto is lower now than it was before this mix up occurred.

Friendly, courteous and very knowledgeable

Great people, quick service, thanks.

The staff spent extra time helping me obtain a 20% off discount that I could not seem to redeem on the GMC app. Truly appreciate the discount on the new Tonneau cover and installation. From parts to service to scheduling and two managers all working to put this together was much appreciated!

4 hour wait & then I had to deal with the passenger seat not going into it's original position. The tech should have returned it to it's proper position! Unfortunately I did not think about it until I got home so I drove back to the dealer. The guy who checked me out that day was very nice & tried to return the seat but could not & apologized. He went & got the tech who knew how to do it. So very frustrating after sitting there for almost 4 hours to get warranty work done.

Quick and friendly

Friendly professional staff

Sean was very helpful in making my first car buying experience smooth

Team members were excellent! Service was fast and exceptional.

Service Department is great

Truck went in for warranty work on may5, had to order parts, parts on back order, tried reaching out on text line a couple times starting in August to no reply, original service guy no longer working there, called multiple times with late to no call backs, finally got truck fixed after four months

All went well

The service reps were excellent as always.

Our sales person Mario did an amazing job in helping us look for our new car. We’re so happy with our new car!

Great staff & great service. The service department dug deep when evaluating and solving an ongoing issue with warning lights on my 2017 Cargo Van. I’m very pleased with the final outcome.

Everyone at the dealership was great. Kevin my finance guy was great and super easy to work with.

Employees is very nice and help me out was very quick and easy

Fascinating experience with my purchase and how they had someone who spoke Spanish on hand for my husband.

The receptionists were both friendly and attentive. Great customer service!!!

Takes care of clients without a doubt

Service personnel were helpful, answering my questions and were friendly

I like how stream linned the entire process was. It was fast even being a Sunday.

The service was easy. The service writer was very busy due to being shorthanded, yet maintained a professional demeanor and communicated with me during my wait. I was pleased to see that the technician that serviced my truck was a young woman. Thank you.

Still haven't fixed radio issue been multi times over the last 2 years, rebooked service again for 9/15. No call from service dept. on status of truck. I have to call to find what's going on few days after truck was to be fixed, re: waiting on parts, delays, ordering parts (Told on a Thursday afternoon part's ordered be in on Monday call on Tuesday afternoon and being told that service tech. not scheduled to work on truck until Wednesday) Truck was dropped off for service on 8/28 picked up on 9/11. Don't think service knows what the problem is / understanding of the radio issue every time truck is started lasting for 4-5 minutes then works until engine is turned off and restarted again.

Erin rocked it per usual

Friendly, excellent service.

Puyallup GMC service department is excellent. They are quick to get you back on the road and have done a great job keeping my truck running perfect.

Always pleased to be at Harnish Buick and a special thanks to Erin who is an awesome service advisor.

Memorable

Fast, efficient, friendly, fair.

For the first time since moving to Washington state (over five years!) I was able to not only get an oil change done, but tire rotation, DEF fill, and multipoint inspection in under an hour!! I have been calling my old dealer at least a month in advance just for an oil change! The staff was amazing, and made me feel like a valued customer!

I had an appt. The attendant gave me an estimated time it would be done and it was finished ahead of schedule.

2 hours and 20 min for oil change and checking of fluids and tire rotation. No approximate wait time shared at check in. We were not notified when vehicle was finished. The vehicle settings were still at original balances when left the lot. Ex: oil 26%. Tires read 38,37,36....told they were set to 35psi. Nothing was reset! Did not receive ANY printout or discussion as to quality or status of anything, like brakes, other fluid level, filters etc. Mini frig in waiting area was "empty"....not even water bottles for those that don't drink coffee. Was NOT impressed! Toyota has you beat 1000%. Might have to consider the Tundra :) ----Disappointed to say the least.

Service personnel were friendly and polite. They answered my questions in a professional manner

Terrible communication between customer and dealership. Estimates and completion dates established and agreed upon. Established dates come and go without a word from the dealership. Customer left without a car and not knowing what’s going on with their vehicle. Customer has to call dealership to find out what’s going on with their car. This is a dealership problem not an advisor problem. This has happened more than once.

My service writer was awesome and even stayed late to make sure my truck was ready for a long trip. I don’t remember her name, but she was in great spirits with everybody even though she was working alone.

I went in for a 100k PM which included a coolant flush. After driving home my coolant light came on. Drove next day and came on as soon as I started my truck. Checked it and my resouvar was almost empty. I am very familiar with engines and at this point in my life would rather pay to have maintenance done which means the engine wasn't warmed up for the thermostat to open and empty coolant into the block. If this was the 90s before resouvar my truck would of over heated. This is basic. Took it back on Monday and was told I had a air bubble in system.......duh... you need to train you mechanics

Outstanding service department

Easy in and easy out for my 2025 Chevy Trax oil change. See ya'll next year!

Excellent from start to finish

Steve Blackman, Finance Mgr and Ty Menter made the process so easy. We love our new truck and the service at Harnish has been great!

Nothing but superior customer service displayed by the Staff every time I have my truck serviced.

Ladies were great! Thanks

It took so much less time than I thought it would, and everyone was so friendly!

Easy to make appointment, quick check in and great service! Very good experience.

Staff are always friendly and helpful. I came in for an oil change and tire rotation, and I was really impressed! The staff was exceptionally friendly and helpful from the moment I arrived. Their welcoming attitude made the whole process much more enjoyable. I also appreciated how quick the service was! I barely had to wait at all, which I really value in my busy schedule. Overall, I had a fantastic experience and would definitely recommend the dealership to others. Thank you for the great service!

great customer service all around

Not the greatest . Communication could use a little work . Getting no update the day of when I was told my car would be ready . Calling the dealership and getting hung up on with no call back and when I called back multiple times no answer . Left messages and no call back until 2pm saying my car will be done first thing on Monday . A whole week my car was there for some spark plugs and coils . I get delay in parts but with no communication unacceptable

Had a great experience.

On time service, completed before estimated completion time. Very helpful and personable associates.

Very helpful.

We took our Acadia to get a brake check and paid $100. They started to squeak just as loud two days later. Not ok and most likely won’t get service done other than oils changes at this dealership in the future.

My appointed service provider Jason was not very user friendly. He did not keep me informed on the progress of my vehicle nor did even update me when I left my vehicle overnight. When I called in the am to see if my vehicle was ready, I was met with an attitude as if I was wasting his time. Thank goodness for his manager that actually helped me and informed me on what actually was going on with my vehicle. This was a disappointing visit to say the least.

Outstanding customer experience. “Erin is the best service agent in the whole world.”

ERIN KAMMEYER - Is nothing short of amazing! I am so happy to have her as a CSR. She listened, she took care of my concerns, and my vehicle.

Great, customer service.

Excellent service

Overall experience was good and everything went smooth.

I had a scheduled appointment on Saturday October 4th at 8:30am. Upon our arrival there were 2 other vehicles ahead of me in the service lane. I spoke with Molly Mangapit a service advisor- dropped off my vehicle. I asked for a phone call 📞 when my vehicle was ready - I was also sent a text where I could then track the status of my vehicle. I checked the status throughout the day - I wanted to make sure I get my vehicle back before the service department closes. 3:58pm After no updates on my vehicle via the track your vehicle site nor a single phone call from Molly - I called to check on my car. I spoke with a gentleman and he said my vehicle has been ready. Upon our arrival to retrieve my vehicle- apparently Molly had gone home sick. Now - according to the service tracker my vehicle was said to be ready by 2pm but it also said my vehicle was still being worked on and when I didn’t get any phone calls - I thought I’ll give them the benefit of the doubt I know it’s the weekend they may be busy. If I had not called to check on my car it may have sat there all weekend until Molly returns. This was just a routine check on a water leak from the AC -and engine shake in which the individual informed us that this was normal. If one of your employees were to get sick and sent home please ensure them to pass on their current customers to another employee. Common courtesy. Does not take much.

Fast friendly service.

Quick service and good communication with service advisor.

Quick turn around and good customer service.

I had my suv serviced to remove the front and rear emblems . I asked to have them to save and bag the removed emblems, that never happened but unprofessional action by the service people, because of their actions, I will not use your service department again Thanks to Jun Rawlings who did the professional work to retrieve my property. This the second time I’ve had issues, no more for me.

Courtesy and outstanding job.

I specifically asked to please check all my fluids on note when scheduled and when I arrived stating the wiper fluid too please. I went to use yesterday and I have none! Now I wonder were any fluids checked? Can I trust what you say is being done?

Both times when I came in to drop off and pick up my car there were several people in there. Talking to each other, never acknowledging I had come in. Finally after patiently waiting I finally got acknowledged and finally help. Not impressed. I am also not impressed with the nickel and diming of your diagnostics fee. Look for one thin at a time & each time is like what? $180 each, then you add that on top of the bill? I can understand charging that if I don’t have you do the work but if I have you do the work it should be waived. Not impressed with the customer service or service department.

Excellent!!!

Fast and friendly

The whole team at Harnish is amazing but Jerry is 100% my favorite and “go to” service professional. I find it hard to put into words all the intangible aspects of his work but when it comes to respecting my time, my vehicle, and most importantly my money there’s simply no one more focused on doing what’s right in all aspects. It may not make him popular but it has 1000% earned my trust and commitment to bring all my service needs here. Well done.

Erin is fantastic!!

The two ladies were fantastic.

Leah hunt Johnson did a great job

The salesperson I worked with was good — I had previously purchased a Buick Envista from him and decided to trade it in for another vehicle. My first visit to the dealership went great, but the second experience was disappointing. We had agreed on a lower price for the new vehicle, and everything was signed. However, the next day the dealership changed the agreed price, added several service and warranty packages I never requested, and said I needed to re-sign to qualify for the lower APR. That didn’t seem right. In reality, the changes increased the total cost by roughly $16,000 compared to what was originally agreed upon. When I asked the finance representative about removing those extras, I was told doing so would result in a much higher APR — nearly 50% higher than what my credit union had approved me for. It felt manipulative and unethical. Eventually, they removed the extended warranties and service contracts but still refused to honor the original price from the day before. Even after those items were taken off, the price was still about $5,000 higher, which could have easily covered an extended warranty I actually wanted. Overall, the salesperson was friendly and professional, but the experience in finance left me feeling misled and taken advantage of. I had traveled to this dealership hoping for a more honest experience after my local Buick dealer had done something similar. Unfortunately, this has made me lose trust in the process and likely will be my last Buick purchase.

Released Car to me still unassembled. Plastic cover not put back on. Was on passenger seat side. Turn Signal part also not put back on. Found on the floor. Window wash fluid not refilled. I brought this to the attention to the Service Advisor who took it back to the shop.

Second vehicle we’ve bought and GMC quality and Isaac as a sales representative is why

It was a great experience, straightforward, and very timely

Friendly and professional

Tough job! Team Harnish came through and saved our Acadia so we can enjoy it again!

We viewed the Tahoe we purchased two separate times. We first met Cameron who was very helpful and professional, answered all our questions. Due to the cost we wanted to do a little bit more research before we purchased. The next time we saw the vehicle, we met Lovey. Again very helpful and professional. We returned on Saturday the next day after making our final decision and purchase the Tahoe. We were introduced to Kevin the finance manager, who was great. Everything went smoothly and to our expectations. I would highly recommend both Lovey and Cameron!

Erin does an amazing job. My car was done in an hour! Thanks chevy

I went in with only one tire pressure sensor not working. I did not want to pay $150 to fix one sensor. After having tires rotated, now the other three don’t read. Frustrating.

I had a great sales experience, it was nice and easy. Isaac was great to work with, we were able to talk about my vehicle with ease.

Good customer service

I was well taken care of. The service was to last much longer than expected and Erin was quick to get me in a loaner for the day. It saved my day! The service was completed when promised.

Great people Great deals I won't by a vehicle anywhere else .

Very nice staff. Prompt service

I will first say, that Nathaniel is one great person. He was not pushy and he answered every question I had. He was so knowledgeable Thank you for having such a good salesman. I really appreciated him. Thank you.

Everything went great until I drove it home and there was a vibration in the steering that was not there when I dropped the truck off.

Good

Erin and the crew are always spot on and efficient. Erin keeps me up on any maintenance my car needs. Always a great experience .

Great service, vehicle was ready in a timely manner. Leah kept me informed of the progress of the work being performed, she was courteous and professional, Thanks

The service advisor was very good, and knowledgable. I recommend to others about the dealership.

ERIN KAMMEYER did a fantastic job! Courteous, professional, and I was in and out in less than 45 minutes.

Cameron and Brian were both very professional and I enjoyed the car buying experience.

Overall great experience and fast service! Thank you!

Erin is amazing! It was my first time going there. She was really nice and really helpful. She made the experience so pleasant. After speaking with Erin, I was put at ease.

Great, friendly service.

It was quick to get in and get what I was wanting to get completed on the truck

Customer service is ok, the gentleman that took my case seems bothered didn’t really answer my questions. I stood there for few minutes when I walked in and no one greeted me. Made it seem like I was bothering them. I asked for details on the recall and all he told me was it passed but something would be put In my glovebox with details he couldn’t tell me. Picked up my vehicle and there nothing in there. Not sure who to even call seeing they didn’t want to help out much.

As always, the staff whether it is sales, service or CSR, everyone we come in contact with is always AWESOME! Friendly, Funny even... LOL We come back because of the experience. So Thank you all for always being the BEST!

Cortland is always very friendly and personable. He makes the process quick and communicates well. I appreciate his service.

As always service was punctual and repairs completed

Very pleased with my service. They were quick (15 minute oil change!) and friendly. One of the best dealers I've been to.

Quick service on oil change and tire rotation. Marked down 1 star because inspection report was just emailed and not discussed at dealership. It noted brakes and hoses/belts were in “yellow” but no opportunity to ask questions as I couldn’t review until I was already home. 😠

Nick was very knowledgeable about all the details of this new truck. He answered all my questions.

Drove my GMC Sierra 3500HD into garage, met with reception who was waiting for me, enjoyed a cup of coffee and snack and was out in about an hour or so with paperwork showing my lifetime free oil change, filters replaced, tires rotated. I'm impressed with professional staff, efficient service and customer service. Why would I go elsewhere?

Not happy with the service department. Majority of the time I have to call them before they ever call me! Don’t understand why my cameras were working before I brought my car in to have the transmission replaced for the SECOND time! When I returned to have them reprogrammed I was told my driver’s side camera lens was cracked which they said was causing the issue!! Total BS!

Very helpful.

Fast ,and that is amazing. My previous dealership took at least an hour guaranteed. This visit was less than half hour and included a tire rotation.

You service department is always courteous and friendly when dealing with me when I come in for service. I would like to suggest that when making an appointment you let your customers know how long your service may take so they may make arrangements for the day.

It was an amazing experience, from booking appointment to the services of my car.

My experience went well.

My service advisor Molly was exceptional. She was proactive and very responsive in her communication. My only negative was the online system for tracking my repair was not accurate - Molly said there was a problem with the system.

CORTLAND was good all the sides and he did good Job by his side But car to fixed it takes long time around 43 days the vehicle is for my work so May be 2 week was ok but 5 weeks it was toooo Much and lost lot of time I get car but can’t direct use my job lot of requirements That was my disappointed. But CORTLAND was great customer service

Love the service

The staffs were very informative and helpful

First of all, I have been a Harnish Family customer since 2018 and have had nothing but an excellent experience with all departments there. The dealership and factory treated me very well throughout an extended transmission/drivetrain issue with my 2018 Traverse. I also love the "oil changes for life" and Express Service department. I live in Normandy Park, so it is a testament to the dealership that I have chosen to once again drive further for service on another new vehicle - I of course had many options closer to home. Regarding my recent new car purchase, I was treated VERY well by Mackenzie Daschofsky and Mike Canfield throughout the entire process. Mackenzie worked hard to make sure I ended up in the right car for me.

I like Courtland but he or his crew let me down more than once.

Great Service

They called to stay in communication throughout the repair process.

Excellent!!

Great service, Erin K is the

Always a joy working with the team. Isaac and Steve were truly great!

Erin the Express Advisor is really great to work with. She listens to concerns and is a really caring Advisor. She goes over all the options if there are any issues. It's always a pleasure working with her when my 3 vehicles come in for service.

Overall my experience was OK. Wait time a little longer than I expected.

To f..... expensive $

Jerry was my contact person. He did an excellent job communicating with warranty company and keeping me in the loop during the process. I work in sales so I know firsthand how important it is to keep your costumers informed! Good job Jerry

We were disappointed this time with the communications on the progress. We had to wait on parts which was not a problem but was not kept in the loop that the had arrived. I had to PESTER to find out anything two days later. Then the work was started! That put us in a time crunch to get the car back in time. Very disappointing. It should have been put on the schedule the day after the parts arrived.

I really am thankful for people Like Erin. And my car was tooking car of quickly.thank you

Very professional and friendly. Also dealership was very clean.

Every visit to Harnish that I’ve had has been great from start to finish

Brian the sales manager was super helpful and Ty our salesperson was amazing. Super informational and never made me feel pressured. When my floor mats came in he installed them for me! Great customer service!

Everyone was great

Overall great truck buying experience. No haggle with easy numbers and smooth process.

Fast. & friendly.

Your service reps are so nice I enjoy bringing my business to chevy/gmc of Puyallup.

Quick

Very friendly & professional.

They found ob2 sensor was bad, once again don’t have the part in stock, would’ve been Tuesday to get the part and wouldn’t be able to fix till after Christmas. the tech said oil pump belt was shedding. Don’t know how he knows that, back of motor needs to be removed to see that belt.

This is my second auto from Harnish Chevrolet; the salesman John Valentine was very Knowledgeable and help me thru the proset.

From start to finish, we were very well taken care of, even passed their closing time. They streamlined the paperwork process and got the truck ready without adding hours to the process.

Cortland always takes the time to explain the answers to my questions. I never feel pressured to make a decision on the spot. I feel cared for after my service appointments.

Very good experience Molly she is very nice talking and good explaining otherwise very well

Very good experience. They were very respectful of my time and made it an easy process.

The service advisor did not communicate well. Basically I took a used car in for some service work, the chevy tech stripped out the oil pan plug. I agreed to pay the $700 to replace the oil pan. There was no temp fix ect. When I received the bill it was more money than expected. The basically charged me $699 to change out a oil pan there tech messed up. When i went to chevy parts online the part was around $200. I would not use this shop

Routine oil change and a warranty recall completed while we waited. Staff was courteous and friendly. So happy with our experience with the service dept.

I enjoyed my experience with the Puyallup Chevrolet dealer.

The transaction was to the point and very smooth.

I appreciated the transparency of services and the excellent customer service!

They were very helpful on the first vist. Gave me alot of information on the truck and what to expect on my next visit.

My vehicle was in for service. I received updates on a constant basis. The service Advisor Mr.Jerry Frazier was very professional, courteous, and knowledgeable. I appreciate the fact that Mr. Frazier is all the things I described and more. Thanks for the Great customer service plus. You guys are the Besr!!!!!!.

good communication and customer support

Because when I truly needed to get home after my car was towed there after 5pm they had a loaner that I could use.. After being stuck on the road way from 2:30 pm till someone actually got to us at 5 we were so frustrated and shaking from the cooling weather. They also called someone they used to help us because ONSTAR was a NO SHOW! I never want to use onstar I will use my USAA instead! But the Dealership was finally able to follow thru..

Tech noticed damaged coolant hose during routine oil change & had it repaired on warranty. A loaner vehicle was even made available. THANKS!!

Great service fast to the point. And best place for service on my Chevy traverse.

Great

Always a positive experience. I don't remember their names, but the two ladies that work in the service department are so nice and do their best to get you in and out as quickly as possible. Thank you for another great service.

Good communication with the customers

Was amazing experience buying our two Chevrolet equinox EV, yes are two cars.. The salesman Alex was very respectful and knowledgeable about the electric cars. He answers all our questions and we have many... We are going back on May 2026 with our son Dylan when he comes back home after three years of service at Okinawa, Japan, with the Navy, and buying a third electric vehicle. I hope we can see Alex again. Thank you Chevrolet of Bellevue !

Excellent service, work was completed on time and fixed the issue I had with my truck.

Super friendly and efficient service Person!

They were fast and efficient. The receptionist was so nice and helpful. Great customers service on her part!!

I don't know right now.

Jerry went above and beyond to help me get my truck fixed properly. He also was able to get me into a loaner car while the work was done so I could get to work ok. Really great guy, hard worker and takes real care for his customers. I can’t say enough good things about Jerry.

Outstanding customer service. Erin is my go to person.

great service like always!

Everything, from Leah providing attentive service and cost information, to the vehicle’s return was top-notch.

Excellent service, quick service.

After the first two service advisors declined to help me get into a loaner or a rental when my 2024 at4 broke down on the side of the road. Jerry called me and told me he’s got a loaner and was super helpful. Best service advisor I’ve ever dealt with in my life. I normally dread going to any dealership for service but Jerry was awesome

The Harish family has always been consistent with their incredible great customer service along with great products. Our family will continue to purchase our vehicles from the Harnish family.

Isaac the sales person is very helpful and friendly no pressure when purchasing my vehicle. 2nd purchase from Harnish.

Check in was simple and done with pleasant staff. I was called and texted when my Yukon had completed its service.

Even with all the clients you still get personlized service. It fits our needs and requests.

Anthony our sales representative was informed and very helpful during the purchase process

Service was great, but I had to be contacting the service the department to get updates and they would take up to a day or two to answer my messages, I had to go onsite a couple times just to get an update.

The customer service was great, friendly very welcoming and told me the best mom jokes ever lol

Isaac and the sales team did an amazing job!

Isaac and Steve was so friendly. There were no pressure on buying a car.

Isaac was great to work with, no pressure, accommodating, and ease of getting my truck buying completed in a timely manner. Great experience.

They were behind schedule but still managed to get me taken care of with only a slight delay.

I was treated very well by Erin when I arrived and picked up my vehicle. She was friendly and helpful. I was given an estimate of the service and it was completed in a timely manner. I was surprised by the surcharge when I paid after using my Mastercard. That probably should be made know when paying. Not too many pay in cash. Tim Snow

Got a quick appointment, was in and out quickly. Really appreciate that.