Came in for an oil change and tire rotation. Told to expect :45-:60 minutes. It took slightly longer, but not from lethargy on their part. They did NOT recommend service I didn’t need, inline the previous Chevy dealership I’d dealt with, here in Washington. Explained what they did, in a way I understood.
My advisor James Lynch kept me inform on time lines to complete my service in a timely manner. Chevrolet of Puyallup have great personnel throughout it's facilities and it's alway a pleasure coming to them when you need assistance. Thank you--Great Team--
I've been going to this same place many years, while it was a Saturn dealership & now a Chevy. The service folks at the front desk are always friendly & helpful. I feel assured that my 2009 Saturn Vue is well taken care of by professional techs.
Steven, we are very sorry to hear about your less than satisfactory experience with us. We understand that this cost you time and frustration, and we apologize for the miscommunication and confusion on our end. We value your time, and we hope that if you come into our dealership again, we can show you how we value you as a customer. Thank you. -Taylor Brown, Marketing Coordinator
the lady at the service desk told me that I needed to go to the quick lub dept. Went there and they told me that since I have a Corvette for service that I needed to go back to the main service dept. There finally talked with Peter who was able to help me.
The team that used to help when we were checking in, like Ken and Louanne were always so friendly and helpful. It was great when after service the car was washed. I get none of that. Your counter people are not friendly, rude at times and I'm charged for things I was never charged for before. Like my fob reprogramming. I was never charged. You do now and for a couple minute effort I find that paying for it when I'm already there paying good money for service is totally rude.
Trace, we are very sorry to hear about your less than satisfactory experience with us. This is not the kind of service we wish to give to our customers, and we apologize that you felt frustrated by the confusion around the charges. If you'd like to contact our Service Manager about this issue, Jim Therianos can be reached at 253-840-6336 or email@example.com. Thank you. -Taylor Brown, Marketing Coordinator
Spent too much money on too little Service. Over $200 for a new battery...???, Are batteries made with Gold rather then Lead? Then the Catalytic converter was a warranty item, but the $150 engine flush needed because the converter was bad wasn’t covered? This make no sense to me a Retired USA Nurse, Vietnam era Veteran, and Disabled Vet as well. Fixed income and had to use my CC to pay for this, and will be paying for years to come.