I had a sceduled oil change for 9:00 am then realized that I had a 10:30 doctor appointment and told woman at the desk, she said know problem we will have you there in time. She got me in 10 mins. Early out plus a car wash with plenty of time for my dr appointment. Thank you .
The staff are very knowledgeable, friendly and were very pleasant to deal with. I was stuck in traffic and ran late for my oil change appointment. I felt horrible but they were so nice and went above and beyond my expectations.
I had been researching my cars for weeks at all the different dealerships on line. I figured out what car I wanted and what dealership I wanted to go to. I made my appointment with them and when I got there my car was waiting at the front door. Steve Backman was very understanding about my needs and we made the deal. Billie in finance was absolutely awesome. She had everything done before I left to come home driving my new car
Twice I've booked appointments online via the app and twice they have not showed up in the system. I was taken care of, but it took longer without having an appointment. Sounds like this is an ongoing issue. I'll schedule over the phone next time
Jeff, thank you for your honest feedback. We are looking into this concern. We apologize for any inconvenience and we look forward to working with you again in the future! -Samantha Brown, Marketing Coordinator
Hi Kevin, thank you for your review! We are very happy to hear about your positive experience with our dealership. We are working to have our car wash properly running and we apologize for any inconvenience. We look forward to working with you again in the future! -Samantha Brown, Marketing Coordinator
Lady that checked me in for my oil change was rude. I was supposed to get 3 free with the purchase of my car. Last time I went in, they said I didn't need one and did NO work on my car, but still counted it and gipped me out of my 3rd free oil change.
Sandra, we are very sorry to hear about your less than satisfactory experience with our dealership. As we understand, you purchased your vehicle at our sister store, Subaru of Puyallup, where your 3 free oil changes are active. Unfortunately, those free oil changes are not transferrable between our Harnish Auto Family stores and you still have your last free oil change at Subaru. If you would like to further discuss your experience, please feel free to contact our Service Manager, Jim Therianos. He can be reached at 253-840-6336 or JTherianos@harnishautofamily.com. -Samantha Brown, Marketing Coordinator