A copy of the email sent to the dealership: The very first thing I want to emphasize is that everyone is always so nice and friendly at the dealership. Everyone says hello and quite a few people asked if I needed anything while I was walking around the lot with one of my dogs while we waited. Monday morning I was taking some recycle out at work and noticed that my front tire had a split in it (pic attached). I chatted through your website and made an appointment for 3:20. The nice person on the chat checked to see if the tire was available and when it wasn't in stock said they would order it and it would arrive in time for my appointment. I left work early, stopped and grabbed on of my dogs and we got to the dealership a little early. 3:00 - I was too early but I checked in with the service department and turned in my keys. I was told it would be 45-60 minutes to replace the tire. I assumed that meant from my actual appointment time so I figure we would be done around 4-4:15. Maybe a little sooner, maybe a little later. 3:45 - a nice guy came out and apologized and told me that the tire hadn't arrived but they would be able to have it and fix it on Tuesday, would I like them to put the tiny donut tire on the back so it would be safer to drive? I won't lie, I was irritated that I drove down to find out the tire wasn't there but there's nothing to be done so no big deal. 4:00 - a different nice guy comes out and says good news! We do have the tire and we'll put it on now, just give us 10-15 minutes and we'll get you out of here. That was great news, I didn't really want to have to come back. 5pm - it's done and I drive off the lot. It apparently took an hour and forty five minutes to change one tire. Well, really I guess only an hour from the time they found the tire. Seems a little crazy since we put the spare on in 5 minutes at the office using that silly little jack that comes with the spare tire. The only other thing that was slightly annoying was the service guy repeatedly telling me that I had to pay for the tire if the manufacturer didn't cover it. I will, I said I would, I didn't need him to repeat it a three times. If the manufacturer doesn't cover the tire I'll swing through and pay. I had to laugh when I was telling my husband about it because it felt like I was stealing the new tire with repeated warnings of having to pay for it :-) Thank you for taking the time to read this saga! Hopefully my oil change on the 20th goes as planned and doesn't end up being a 2 hour saga ;-)
Hello Sara, we are sorry to hear about your less than satisfactory experience at our dealership. Our Service Manager would be more than happy to speak with you about your experience. Jim Therianos can be contacted at 253-840-6336. We appreciate your feedback. -Savannah Maulin, Marketing Coordinator
Hi, we are so sorry to hear about your less than satisfactory experience at our dealership. We appreciate the feedback. Our Service Manager would be more than happy to speak with you about your frustrations. -Savannah Maulin, Marketing Coordinator
Always kind. Helpful. My motor went out on my wipers. Middle of driving home. Rain storm. My sister was flying in two days. Needed to drive her up to Whidbey Island. I was very stressed. They fixed it in one day AND discovered my brakes were very bad. Transmission needed service. They literally saved me!!! Love them💜
Brianna and the service team are amazing. She made sure that I was consistently updated on my repairs, handled everything from start to finish and even saw to it that my vehicle was dropped off at my home after repairs were completed! So happy I chose Chevy of Puyallup!