Took too long to finalize the sale, 4 hours. Dont like the fact you cant order direct from the factory, did not get all the features we wanted on our new truck as a result. Dont like the hard sell on extra warranty and paint protection at the end of purchase, but all dealers do this. Sales person Jim Triggs and his boss Dean Riley were great.
Josh was great! He paged a guy to bring my truck up. The guy walksin and says I guess you dirsel guys dont know your teuck when you walk right past it.. It wasa bit insilulting. I told him I walked in the other way and didnt look. He than said well I know my vehicle if I am snywhere around it and handed me my keys I didnt know I was supposed to find a dcope oug whereit was when picking up So I went to my truck snd the floor mat snd service number thingy was in it.
John and Preston were great do was Scott and and the other sales manager. They made the deal happen. The finance lady, Billy, put me in a panic by telling me GMC has a 12 month bumper to bumper warranty, and I need $3900 one to be properly covered. This scare / pushy tactic does not belong in professional environment. Preston immediately walked me to service were they explained the 3 year 36000 mile warranty in detail and told me the 12 month coverage is not correct.
It was great to buy a new car but I would have liked someone to walk me through all the controls, like how to turn on the wipers, etc. All he did was give me the books and told me to read. He did set up my onstar. I have never bought a new car and they made it easy.