Cindy, at the desk, was great. Apparently the online appointment did not show up on their computers. She got me in, did everything I needed and more. Got me on the notification list for the next owners class.
Windshield Washer Fluid was not filled properly. Reported to Advisor who had Mechanic correct issue. Noticed the next day that tires were not inflated to 35 as stated on Multi-Point Vehicle Inspection Report.
Hello James, Thank you for this outstanding review. We are happy to hear that you had a wonderful experience with our Service Department. We appreciate you taking the time to write us and leave feedback. Take care! -Savannah Maulin, Marketing Coordinator
The entire staff are well mannered, interested in providing the best service and always ready to help make something right if it's not up to expectations. I couldn't ask for better! We've purchased from The Harnish family twice now, because they earned our business and never failed to meet our expectations. Best quality AND service!
The service advisor should not be allowed to interact with customers unless your goal is to encourage them to not bring their vehicles to you for service. She was unprofessional, incompetent, unhelpful, and sarcastic.
Hi Clinton, We are so sorry for your less than satisfactory experience at our dealership. Our Service Manager, James Therianos, would be more than happy to speak with you about your concerns. He can be contacted at 253-840-6336 or firstname.lastname@example.org. Please do not hesitate to contact him. -Savannah Maulin, Marketing Coordinator