I brought my vehicle in for a repair. I was checked in right on time. The work was done efficiently and the vehicle return to me ahead of schedule and under the estimated dollars. The dealership also found the laptop I'd left behind and immediately called me while I was on the way home. In all ways, they exceeded expectations!!!!
Leslie Rains checked me in. She informed me wait could be 3 hours and asked if I needed a shuttle. Too far to go home, so I said I would wait. Somehow my wait was less than 2 hours. Leslie magic? Waiting rooms and bathrooms clean and comfortable.
We felt as though we purchased our special order brand new truck through a fast food drive up. This purchase has been in the making for over 10 years (as it was to be my husbands 50th birthday present.) We made an appointment to come in and meet with Scott (sales manager?). We knew more or less what we were looking for but wanted to make sure that we didn't miss anything. Scott did not go through any other options that we could of had as we were told to build it online and then come in to discuss. We were told that we would be kept in the loop with the production of my husband's truck... We had to text and call multiple times for updates. Two weeks after we put our deposit down and order in (just by chance of calling in) did we find out that the double cab was no longer an option for this model. We weren't going to upgrade to the Denali just to get this option. So, this prolonged the production of our truck because Scott then had to put another adjusted order in for it. A couple of months went by and we were handed off to a floor sales person (Angeles, who was the most positive experience throughout this ordeal.) She did not know the frustration that we felt at the time and tried to make it as positive as she could. We were going to have GMC install the leather interior until we were told by Scott that it would take an additional SIX weeks to get our truck after it arrived. We decided to venture out on our own to have this installed (along with the tonneau cover and fifth wheel hitch.) Jump ahead four months later and we got a call that our truck was at the dealership. Great... When we arrived there was a new truck with a big red bow on it because "it was the new owners birthday present." So we started looking for ours and it was on the other lot with nothing special done to it. (As this too was my husband's birthday present and they had been told this multiple times.) We had to go between the two buildings a few times to get the financing finally done. While in Scott's building he not once came out of his office to say hi or talk to us about our truck. Angeles kept walking back and forth to relay information between the three of us. Now we start to walk across the parking lot to get the financing done (we have now been there for an hour...) and I noticed how filthy our brand new (already detailed???) truck was. I had to request that it be washed while we were in financing. We were taken into Billie's office to start our paperwork and everything was okay. She had a nice personality to her. However, as soon as we declined the extended warranty her demeanor took a turn and it seemed that we could not sign the paperwork fast enough for her to get us out of her office and on our way. I'd like to annotate that not one person offered to walk us through how our new truck worked, what buttons did what, how to work Apple Play, etc. So, what was supposed to be a great experience for my husbands birthday turned into a FOUR month disappointment. I'd also like to point out that we have bought our last four (4) vehicles through Harnish and this was by far the worst experience we have ever had!
Hello Jeff, we are so sorry to hear about your less than satisfactory experience at our dealership. I have passed your situation along to Scott and our Management Team. Scott will be contacting you later this afternoon/early evening regarding this. Thank you. -Savannah Maulin, Marketing Coordinator
First Class customer service. This was absolutely the best buying experience I have ever had purchasing a new vehicle. Paul Guetle and his team are some of the best in the Business. Both Isaac and Troy in sales and Kevin in finance were a pleasure to work with and extremely helpful. Awesome job on setting the "Gold Standard" for customer service.
As a former employee for the Harnish family, I took my 06 corvette to get the harmonic balancer replaced with a performance part I provided and the technician did a great job with it. Very happy with the way the job was performed and the quickness too.
Brought in a rear window wiper that needed to be replaced. Somehow came out broken and without the proper parts. Incompetent mechanics and argumentative staff. Will never buy another cat from this dealer and will take my maintenance work to Auburn instead.
Hello Martin, we are so sorry to hear about your less than satisfactory experience at our dealership. I have passed your concerns along to our Service Manager and Assistant Service Manager. Someone will be reaching out to you shortly regarding this situation. We apologize for the inconvenience. -Savannah Maulin, Marketing Coordinator
I brought my truck for a service that a technician said I need because of a leak. I had an appointment at 11am. I was told that my truck would be ready by 5pm. I then received a call from the service department letting me know that my truck was not done because the part was not in stock and it would have to be fixed by tomorrow. Mind you I called an scheduled this appointment early that week on Monday. I let the receptionist know what I was coming in for what type of service, an I still the excuse of someone dropped the ball were sorry. That's not a good enough for me I just don't understand.
Hello Chas, we are so sorry to hear about your less than satisfactory experience at our dealership. I have passed your concerns along to our Service Manager and Assistant Service Manager. We appreciate the feedback. -Savannah Maulin, Marketing Coordinator
I am single and am nervous every time I need to have my car worked on. I love that there are women who work at your dealership. I trust the service I receive is the service I need, and the fee is fair. I feel like I am having a day at a spa with the customer service, which includes refreshments and a cozy lounge. I had to wait a few hours, but I was pleasantly surprised when I got the work done in under 4 hours given the work load of limited staff on a Saturday. I walked away feeling happy and relieved. I will always be a customer! I have been a customer for years and my daughter is too! Thank you for everything!