Hi June, thank you for this review and feedback. Please reach out to our Service Manager, James Therianos, to discuss this situation further. We can be reached at JTherianos@Harnishautofamily.com. -Savannah Maulin, Marketing Coordinator
The staff was friendly on the phone. The staff was friendly in person. The location was super clean. The service was fast. Staff takes television requests (put a soccer game on that television for me).
Everyone is amazing (especially Brianna). We found some tool marks made during some warranty work. I was a little bummed about it. However, Brianna was immediate in her response to getting it taken care of and to make everything right. She apologized for it, (I know it wasn���t her fault) and Was very sincere. I wasn���t made to feel bad when I brought it up. Because of her and the repeated amazing customer service, I will continue to be a customer and recommend this dealership. ����
The ladies at the service desk are always professional, and courteous, however since my purchase I am disappointed about 2 things. The salesman ( I'm sure hell deny) used the carwash as a selling pt, said anytime I'm in the area I could stop in and use the car wash, for free , only to find out I can use it after a service...ok cool whatever, 2nd - everytime I go for service , the carwash is down for some kind of maintenance,
A great job by Steven Backman to locate the vehicle I purchased. I also appreciate the dealer driving over 600miles roundtrip to deliver the vehicle to me. However, I did not appreciate the customer service after the vehicle arrived. I was kind of passed off as, "The deal is done, so no need to give you any further attention." Although the vehicle was brand new, I could tell that it was just passed through the wash and dried. The wheels weren't completely clean, the running boards had step marks on them, the tail gate paint was rough (had to request to have this area clay bar'd and waxed) in my opinion the delivery of the vehicle wasn't an enjoyable experience. I had to contine to ask to have things done, they even forgot to install the dealer plate, until I asked. The other salesman that I was passed off to was assigned to go over the vehicle with me, but he knew little about it. The salesman requested that I do a video explaining my experience and I agreed. But after some thought, and when it was revealed to me that this would be published on the salesman Facebook or YouTube page I declined for personal reasons. To top it off, after arriving home I noticed in the driver side door jam a sticker that said, "Buy with Backman," along with the phone number. I thought this was creative, but distasteful. Considering I wasn't asked and to use my $55k vehicle as his personal advertisement was not okay with me. I understand the dealer plate bracket and signage, but this took it to another level. I understand marketing yourself, but to this level is not okay. Why not just put a "Buy with Backman" banner over the Harnish Buick GMC and Chevrolet sign.
Hello James, we appreciate the review and feedback. We have passed your concerns over to our management team. Please don't hesitate to contact us to discuss this situation further. -Savannah Maulin, Marketing Coordinator
This is the 3rd vehicle I���ve purchased with the team at Harnish Buick GMC and I wouldn���t take my business anywhere else. Fast courteous service and everyone is masked up which is a necessary evil during these times.
Hello Troy, thank you so much for this awesome review! We are so happy to hear about your experience at our dealership. We truly appreciate your business. Have a great day :) -Savannah Maulin, Marketing Coordinator
Made appointment for recall weeks prior. Bring vehicle in wait for 2 hours to be told don't have parts to fix. Have to come back week later to try again. Should of been able to look up vehicle by VIN and ensure parts for a safety recall are in and ready especially with multiple weeks in advance time.
Hello Charles, we are so sorry to hear about your less than satisfactory experience at our dealership. We have passed your information over to our management team. Please don't hesitate to reach out to us regarding any further concerns. -Savannah Maulin, Marketing Coordinator
It was a pleasure working with Ken. He explained everything well and clearly. We had zero surprises throughout the process. The financing individual we worked with was also fantastic and made sure we understood everything and took the time to answer any and all questions. We found the dealership as a whole to be very professional, clean, and welcoming. We will definitely come back for our next vehicle purchase!
Hello Christopher, thank you so much for this excellent review! We are so happy to hear about your experience with us. We appreciate your business. Have a great day :) -Savannah Maulin, Marketing Coordinator