Over promise and under deliver every time. You shouldn���t have a service department because it is awful. To drop off my truck multiple time and not have it fixed, laying up front and zero communication. Having to pay and Uber and show up just to get a status update. Filling out your silly surveys and get an email saying sorry about your experience someone will be reaching out to you and once again, not surprising no one contacts me. This dealership has no follow through.
Hi Megan. We are so sorry to hear about your less than satisfactory experience with us. We strive to provide excellent customer service and definitely take your concerns and feedback very seriously. Our assistant service manager has tried to call you twice and left a voicemail, but hasn't heard back. He will continue to reach out to discuss. Thank you.
I was offered a free shuttle to go downtown if desired as my vehicle maintenance would be about an 90 minutes. I was dropped off and picked up at my choosing by a very nice young man. My post maintenance walk-through was completed thoroughly by Ms. Vivas. Everyone and everything was great, from the scheduler to my free carwash. Definitely love the Quick Lube department!
Produced coupons for my brakes and was told after the fact it didn't pertain to my truck. But in the print & fine print it didn't say it didn't. Also I was told by the salesman who sold me the truck that I should bring it in for service at 50% or lower, he also was the sales manager at the time. I've done this ever since I've owned it and never had a problem until this visit. Was told if they did the oil change i would be charged!! So not happy with this dealership. Will be using other means to get future service done. Only get my free oil changes until I sell my truck. Which will be within the next year or so and I plan to buy elsewhere!
Hi there, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Here at Chevrolet of Puyallup, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (877) 240-0286 to discuss ways we can better serve you in the future.
Told them about an issue with the plastic by the windshield wipers. The customer service rep said it was water spots and asked if I took it through a car wash!! I said of course not I never take my vehicles through a car wash. She said they wiped it down and I looked when I got home and the spots were still there. This was my first service on my new truck. It seems they should have had someone else look at it!!
Hi there, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Here at Chevrolet of Puyallup, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to h ave you contact our manager at (877) 240-0286 to discuss ways we can better serve you in the future.
The purchase of the truck and the sales team were a pleasure to work with. The service department was a entirely different kind of pleasure. At the time of purchase we made arrangements to have the truck undercoated /simonized and protective film added to the truck. the appointment was made two weeks in advance, rental car arranged for pick up at dealer upon drop off. Truck was to be left for four days to complete. When the truck was dropped off i asked if the front drivers side tow hook could be tightened - it was loose and needed tightening. Also the front passenger side seat seam (pulled stitch) on the lower seat panel was needing to be looked at. I then gave my key to the service gal and was asked to wait 15/ 20 mins for the rental car. One and one half hour later i ask about a car and one half hour later i was on the road home. Four days later i called to check on the truck and was told it was complete and ready for pick up. Went to the dealer to pick up the truck I checked in and waited an hour to have the truck brought up only to have to watch it go back to service department to tighten up the tow hook and check out the seat. One and one half hour later i drove home. That was my first and should have been my last time working with this service department. I chalked it up as a bad day for the service department and would give them another shot. So i ordered an electric bed cover / floor mats/ rear tailgate lights from GM shipped to the dealer and paid to have the bed cover installed three hundred dollars labor and two to two and one half hours to install. The dealer called the parts had arrived and i made an appointment for the install of the bed cover. I dropped the truck off at 9 am 7/15 and was told two two and one half hours. Three hours later i checked on the truck progress and was told the tech. was having some trouble lining up rails that it would be another hour. By now it is one pm four hours after my nine am appointment and asked to wait another hour one hour later i checked on the progress and was told that the tech has asked for help and to wait another hour i responded and told them to keep the truck overnite and that i would get a ride and be back in the morning . I was told that the truck would be ready for pick up . The next morning ten am i am still one hour drive from dealership and called to check on progress of truck. I was asked to take my time because the service department needed at least one to two hours to complete the install after having the truck the entire day before. I arrived to pick up the truck at eleven forty five am. still not finished i waited until at the dealership until one pm that is 12 HOURS - OVER A DAY AND A HALF TO DO A 2 AND 1/2 HOUR INSTALL. I took the truck and left upon getting home i started to look at the installation quality - parts not installed / rails not lined up /power cable going to the battery loose and hanging down at bottom of truck /clunking noise when opening and closing . no weep tubes installed per instructions . parts that had been taken off truck for install not returned . So i called to talk with service rep. at 4 45 pm. I was told that he left for the day .I asked the person I spoke with to keep any and all left over parts from install and that i would be in to pick them up i was concered that being a friday nite that all left over parts would be trashed. the person said they would pass the message on to service rep.The service department closes at six pm. I have been given the "not here right now /he is with another costumer" all I can i take a message for four days. On the fifth day a gal called to ask if we were pleased with the service when i told her that we were not happy she directed us to the manger which we called and spoke with about these issues and the lack of trust we now have that the work can and will be completed in a professional and timely manner. I have received / purchased oil changes for as long as i own the truck with this dealer but i cannot trust that any work in the future will be performed correctly or without some kind of excuse why the work will not be finished as per quote. My wife is currently working with the service manager to get the bed cover re-installed but I am very concerned that it will come back the same. by the way, another comment the service tech gave us was that 'you know we don't make any money on any of these GM part installs'...sheesh, what a statement. We expected a wonderful experience and now this experience overshadows it all...service is an extension of the buy - it's not just a truck....it's the end to end....
Here at Chevrolet of Puyallup, we strive for excellence, and are disappointed to hear that you received anything less. It sounds like you've been in contact with our service department and management team and you've already been back in this week with the tonneau cover being reinstalled. If there's anything else we can do for you, please don't hesitate to reach out to us!
I was initially not happy as I was told I would have a 80 minute wait for an oil change. However, the completed the oil change in less than an hour, which is what I am used to from this shop. I was so thankful.
Thank you again for taking the time to let us know how we did. It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!