865 Reviews Found
Confirmed Service Customer
Amazing experience, I have never felt so welcomed at a dealership before. Brianna is the nicest person I have ever met in my life. If all people in the world were like her, all world problems would be solved. Thank you.
Driven D.
PUYALLUP
Business Response
Thank you so much for leaving this survey for our service department, Driven Collision! We appreciate the feedback! We are happy to hear that you were well taken care of during your last visit with us! Thank you for your time and your business!
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Confirmed Service Customer
Brianna Ball was great ! I brought my girlfriend in with her car for service and Brianna did nothing but excel at her position as she has done for me also.
Jay A.
Tacoma
Business Response
Thank you so much for taking the time to leave this wonderful survey for our service department Jay! We appreciate you coming in! If you have any future vehicle needs, we are here to help! Thanks again!
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Confirmed Service Customer
The service guy, Cortland Quarles, was a pleasure to work with. He was very helpful and friendly.
Ron S.
ORTING
Business Response
Thank you for taking the time to leave us a nice survey Ron. We are so happy to hear about your experience with the service department. We appreciate your business :)
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Confirmed Service Customer
I forgot her name, but the gal that was working the service department was so friendly and had items from an online order placed into my trunk after the oil change so I didnt have to schlepp my kids over to the other building and deal with that. She was excellent, very helpful, and so kind to assist and answer questions.
Brandon H.
FEDERAL WAY
Business Response
Thank you so much for leaving this survey for our service department Brandon! We appreciate the feedback! We are happy to hear that you were well taken care of during your last visit with us! Thank you for your time and your business!
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Business Response
Thank you for taking the time to leave us a nice survey Renee. We are so happy to hear about your experience with the service department. We appreciate your business :)
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Confirmed Service Customer
It was very pleasant! Everyone was helpful and friendly. My car was finished right on time! Thank you
Marie N.
Allyn
Business Response
Thank you so much for leaving this survey for our service department Marie! We appreciate the feedback! We are happy to hear that you were well taken care of during your last visit with us! Thank you for your time and your business!
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Business Response
Hey Gail! Thanks so much for the positive survey! We appreciate your feedback a great deal. If you have any questions or concerns please give us a call at (253) 693-2654.
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Business Response
Thank you for taking the time to leave us a nice survey Reginald. We are so happy to hear about your experience with the service department. We appreciate your business :)
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Business Response
Thanks for the great survey Nelly! We are happy to hear your service and repairs went well, and hope to see you again if you ever need anything else!
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Confirmed Service Customer
Treated like I was a paying customer, with respect!
Robert F.
PUYALLUP
Business Response
Thank you so much for leaving this survey for our service department Robert! We appreciate the feedback! We are happy to hear that you were well taken care of during your last visit with us! Thank you for your time and your business!
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Business Response
Thanks for the great survey Marilyn! We are happy to hear your service and repairs went well, and hope to see you again if you ever need anything else!
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Confirmed Service Customer
Repair done well. Will know more after a few more months.
Paul R.
PORT ORCHARD
Business Response
Thanks for the great survey Paul! We are happy to hear your service and repairs went well, and hope to see you again if you ever need anything else!
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Confirmed Service Customer
Already provided this information through a different survey. The staff that I interacted with were great. Cost of service and lack of loaner car assistance made this a tougher experience.
Morgan T.
BONNEY LAKE
Business Response
Hello Morgan, we are happy that your experience with our staff went well and we are so sorry that your experience as a whole was not able to be accommodated. Please let us know if there is anything else we can do for you. You can reach us at (253) 693-2654, thank you for your time.
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Confirmed Service Customer
People are nice I would think twice about price and how everything works on vehicle.. Yes I feel I didnt' get a good deal. Your personnel are very nice.
Wayne G.
Kittitas
Business Response
Hi Wayne! We are very glad to hear how your experience in our service department went! Thank you so much for taking the time to leave us this survey, we appreciate the feedback!
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Business Response
Thank you for taking the time to leave us a nice survey Tina. We are so happy to hear about your experience with the service department. We appreciate your business :)
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Confirmed Service Customer
Brianna is awesome to deal with. Everything is smooth as silk.
Terry H.
BONNEY LAKE
Business Response
Thank you so much for taking the time to leave this wonderful survey for our service department Terry! We appreciate you coming in! If you have any future vehicle needs, we are here to help! Thanks again!
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Confirmed Service Customer
Leah Hunt was the rep who I had my appointment with. She was great to work with, answering all of my questions, being very thorough in how my Volt would be processed and not only made sure I had a shuttle ride home after drop off but texted me to find out if I needed a ride back to the dealership (I didn’t but I appreciated the thoughtfulness.) At checkout she was prompt and courteous and even when there was a small glitch in redeeming GM points, Leah made sure it didn’t delay my checkout. She’s good people and an asset to the dealership.
Brian M.
Puyallup
Business Response
Thank you so much for leaving this survey for our service department! We appreciate the feedback! We are happy to hear that Leah took good care of you during your last visit with us! Thank you for your time and your business!
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Confirmed Service Customer
I arrived early for my appointment. They were able start my service early so I was on my way quickly. Friendly service advisor. I did have to ask if there were any issues during the inspection. With the paperless process it would be a good idea to share how to access the report that tells you all the results and status of the vehicle systems.
Joe H.
MERCER ISLAND
Business Response
Thank you so much for leaving this survey for our service department Joe! We appreciate the feedback! We are happy to hear that you were well taken care of during your last visit with us! Thank you for your time and your business!
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Business Response
Thank you for taking the time to leave us a nice survey David. We are so happy to hear about your experience with the service department. We appreciate your business :)
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Confirmed Service Customer
25,000 mile check up seemed to go fairly well and quickly. I was sent a message that the work was completed and my car was ready for pick up. I went to the office and paid the bill then walked to my car. As I was getting into the car 2 workers approached me. One had an air filter and the other a wrench. You excused themselves and opened the hood and replaced the engine air filter . Had I been a little quicker I would have driven home paying for an air filter that was not replaced. Does anyone check the work prior to releasing the vehicle? Also, there were a few items on the floor mat from my glove department. Apparently these were removed from the glove compartment to retrieve the tool required to remove/replace the wheels for a tire rotation. Are the workers taught to replace the owners property after they are removed? And as this was a GMC car and service center doesn't the shop keep its own tools to remove the locking nuts on the wheels?
John W.
SILVERDALE
