Experience was expensive as the cost to change fluids. The service was finished about 60 minutes early. The screen on my Interface was not appearing while the technicians were driving the vehicle and I had to wait 2 weeks before they could get a qualified technician to look at this under the warranty.
Hi Kirk, thanks for taking the time to leave us a review! We are sorry to hear about some difficulties during your latest visit to our service department. We sincerely apologize for any inconvenience. Please do not hesitate to reach out for any further questions regarding service and scheduling. We appreciate your time, and hope to hear from you soon.
Hi Seth, we strive for total customer satisfaction and are disappointed to hear about your latest visit. Please do not hesitate to reach out further to talk about any concerns or questions. Until then, your comments will be relayed to our service team and we look forward to hearing from you soon.
The only reason I used Harnish BUICK/GMC/Chevrolet is due to the lifetime vehicle Warranty. I took my car in for a rear seat actuator release that was not working. Harnish replaced the part but did not reinstall the lower seat outer cover properly. Good thing I did a walk around and inspected my vehicle. Why I do this? Because, I purchased a G8 GT from the same dealership and in past repairs I went through the same issues (cosmetic parts missing, cables not connected, finding fastener or bolts in the car). Does Harnish have QC inspectors prior to returning the vehicle? One would think that paying $75,000 for an SUV that the dealership would take care of their customers to make sure they keep returning. Not confident in the Harnish Maintenance shop, I will be looking into Sunset again as I did with my G8.
Hi Roberto, we are disappointed to hear about your latest visit. Your comments have been relayed to our service team. If there's anything else we can do for you please do not hesitate to reach out. We appreciate your feedback and look forward to hearing from you.
We're pleased to know we have been able to exceed your expectations and really help you out! Thank you again for letting our team know how we did! We look forward to helping again in the future Donald!
Hi John, we're happy you found our Ken and our staff to be so supportive during your experience here at Chevrolet of Puyallup. Please don't hesitate to reach out if there's anything additional we can do for you. We appreciate your business, and hope to see you again!
Thanks for taking the time to leave us a review Daniel! We apologize for any inconvenience regarding your repairs and communication. We appreciate your understanding and your comments will be relayed to our team. We appreciate your business and hope to see you again!
Brad Higgins was outstanding and went above and beyond. However the mechanic that worked on my car got grease all over the drivers floor mat and spilled my coffee all over that was sitting in the backseat cup holder. How he spilled the coffee I have no idea because it was still in the cup holder but coffee everywhere. Very disappointed
Hi Jody, thank you so much for taking the time to write us a review. We are happy to hear that Brad was able to create a positive experience for you. However, we are disappointed to hear of issues regarding the cleanliness of your vehicle post service. We strive for excellent customer service, and apologize for not meeting these standards during your latest visit. Your feedback will be passed along to our team to improve in the future. Thanks again for the review and for providing valuable comments, we appreciate your business.
Brad in the service department called me frequently to update me on the status of my vehicle, from ordering the parts to when they came in and my expected pick up date. He was very professional and courteous with every interaction.
Thanks for the positive 5-star review Jacquelyn! We are happy to hear that Brad and service department were able to keep you updated and create a positive experience. We appreciate your business, and hope to see you again!
Hi Verna, thanks for the positive review! Customer service is of the utmost importance to us, so we are happy to hear your latest visit was completed to your satisfaction in a timely manner. We appreciate your business and hope to see you again!
This was by far my best experience buy a vehicle. I could not be happier with the entire process. Even with vehicles in high demand and inventory in short supply I still felt valued which seems rare these days. I plan on going back for all my next purchases even though there are multiple dealerships closer. Thank you Isaac!
Although this was not part of this visit it was what led to it. I had a repair done due to low oil. After the repair the technician never told me about the fact that my car was still covered by the warranty. He told me to do my own consumption test which I did. I was then told by the service tech that I had to do a GMC consumption test. After completing an oil consumption test and being told the service manager would contact me I had to contact them. The dealership then said that my repairs were not covered by warranty I had to tell them to read the notes on my file. They then called me back and told me the repairs were going to be covered but my portion of the bill was still $850.00 and I had to pay for a rental. I was told that the repair would take 2-3 days but took 5 and I had to call twice to find out about the status of my repair.
Hi there, we appreciate your honest feedback, as we are always looking for ways to improve. We regret that you weren't satisfied with your experience, and sincerely apologize for any inconvenience. We hope to see you in the future.
All of my ratings refer to two things: 1. Like so many places, you're understaffed, which seems to affect all you do – work takes longer, phones go unanswered or you're on hold for ridiculous amounts of time, etc. And then, while on hold, you have to listen to the same "ad" for your company over and over and over and over forever. Try it yourself and see how unpleasant it is, especially when the "ad" is talking about including us in your family! Ha! 2. I really like your people, in particular Peter and Breana in service, but you only have one and a half qualified mechanics able to work on my C8 Corvette, so it really limits how soon a person can get an appointment, and/or how long it takes to get it serviced if one of them gets sick or is out.
Hi John, thanks for taking the time to leave us a review and to provide valuable feedback. We would like to apologize for any inconveniences regarding wait times for your service, and appreciate your understanding. We are working hard to add more technicians to our team, and in the future setting an appointment for your Corvette should result in a better experience. We appreciate your business and your feedback, and we hope to see you again in the future.