The service agent with whom I met as I left my car treated me very professionally and appropriately. She was attentive to my issues and informed me of a recall on my car that had just recently come in so that I was able to have the service work done and the recall work done while I waited for my car. The issues with my car were fixed within an acceptable wait time for me and I am satisfied with the results. I find the members of service department there always so competent and professional. Thank you.
I had an appointment at 1130 for an oil change. I showed up a couple hours early and they were able to get me in and out in less than an hour. The gentleman who checked me in was well mannered, polite, and helped us quickly.
While my experience at the Puyallup WA was pleasant & your team members were nice, friendly and profession. I will never recommend a Chevrolet Buick GMC product to a friend, family member, or colleague let alone a person I do not like! The reason is simple. Last year (Dec. 2018) I purchased three Chev Cruzes LS and I also purchase Service Contracts "FIRST EXTENDED" ($2750) & "SPECIAL CARE" ($868). I told the salesperson & the sales manager that I was moving to the state of Washington in Jan. 2019 and arranged through the dealership to store and ship one of the three new cars to my new home address in Washington. Myself and my wife drove the other two cars to our new home. What has me upset is the salesperson & the sales manager never mentioned that the Service Contracts which they pushed where not transferable to other Chev dealerships even though they new I was moving out of state in less than a month! That is a total of $3618 per vehicle times 3 for a total of $10854 I paid for basically nothing. Looking back on that very hectic day of purchasing 3 new vehicles & filling out three contracts, I am sorry I did not read the very "small" fine print and reading and signing nine different pages within the sales contract three times (for each vehicle). I have been a life long purchaser of only Chev products (My 1st purchase was in 1984) & it makes me sad that you have people that misrepresent and are highly unethical in what I always thought was a great company. I never like to "lump" everyone into one type of people but for the life of me I can't understand why a great company like GM does stand behind it own dealerships in honoring service contracts. Looks like companies like Toyota & Honda just gained a new customer!
Hello Anthony, we are so sorry to hear about your less than satisfactory experience at our dealership. Please contact our Service Manager at 253-840-6336 or our Sales Manager to discuss your concerns, as your satisfaction is of utmost importance to us. -Savannah Maulin, Marketing Coordinator
I really enjoyed working with sales consultant Reggie Foster. I brought my dog and best friend with me as Reggie took us around looking at trucks. We all went for a test drive too. I later returned to the dealership and purchased a new truck. Reggie exokained everything to me. The finance manager Kim Borgert was awesome to work with. I met some other great people as well. Overall I was very pleased with my experience.
Hi Carmella, thank you for this fantastic review! We are so happy to hear about your great experience with Reggie at our dealership. We truly appreciate your business. Enjoy! -Savannah Maulin, Marketing Coordinator