I went in to get a wheel alignment, tires rotated and some air filter pads replaced along with some other things, however when I got my car back and was driving home my car was still jerking as if the alignment was never even done and now when i turn on the heater to full blast there’s a humming/purring noise when before it didnt do that
Hi Karla, thank you for bringing this to our attention. We passed this feedback along to our Service Manager and someone should be in contact shortly. In the meantime, feel free to contact us as well, as your satisfaction is of utmost importance to us. -Savannah Maulin, Marketing Coordinator
We are very disappointed and unhappy with our recent visit (s) to your service department. I brought the car in for a specific reason which was to diagnose and repair the "Stabilitrak" and "Service Brakes" alerts on the dash of my 2011 Acadia. I was clear I wanted only those things addressed. The car was with you two days, I had to pay Enterprise for a car rental for that time despite our advisor Peter Hayes telling me that would be complimentary. A diagnostic was performed on the car that was I did not request which led to almost $1400 of work. I was told the brakes and Stabiltrak system were fine..it was simply an issue with the codes or wiring. I was told the car was safe to drive. The total bill was $2231.75. Exactly three days after picking the car up the dash lit up again with the "Stabilitrak" and "Service Brakes" alerts...the exact thing that brought required us to bring the car in begin with. This time when we called your the service department again, Peter told us the car was unsafe to drive and we would need to have it towed. He did say it was complimentary, but we had to call for a tow ourselves to arrange for a pick up. We were called late afternoon that same day that the car was ready. As it turned out, the brakes simply needed brake fluid which of course was not done when we originally brought it in. I had no way to pick the car up so we planned on coming the next day which was Christmas Eve. We did not know the dealership was closed that day (there was no posting of holiday hours on either your FB page or website). Our car sat there over the Christmas holiday... had we known that we could have arranged for a car rental or requested a loaner. We picked the car up on Thursday December 26th. By the way, at the the very least, a complimentary car wash would have been the courteous thing for you to do for us before we picked the car up. We purchased our Acadia from you 10 years ago and have been long time loyal customers. We will never do business with Harnish again and would never recommend the dealership and service department to any of our friends or family.
Hi Debra, we are sorry to hear about your less than satisfactory experience at our dealership. Someone from our Service Department will be reaching out to you to discuss this situation. As for the store closure on Christmas Eve, there was a FB posting on December 23rd stating that we were closed December 24th and December 25th. We would be happy to help to get this issue resolved. Feel free to contact us in the meantime, as your satisfaction is of utmost importance to us. -Savannah Maulin, Marketing Coordinator