Customer Reviews

The wrong part (a chip for the seat heat) was order the first time I arrived for it's installation, but the second time the service was great. Installation took considerably less than the 2 hour estimate.

Nice people.

Been going here for about 6 years and have always felt welcome. Service is swift, honest, and I never feel like I I’m being taken advantage of. They always go above and beyond.

I would say it wasn’t bad- there was literally just nothing that felt good about it. I got checked in, only to find out that you were going to charge me separate diagnostic fees to look at concerns in my car. I have NEVER been double charged like that. I understand the reason you are going to give me for it- but I spent $300 simply so I could spend ANOTHER $1600. That is not acceptable. Then, I was not updated as I would have expected. I needed to leave work and get a ride, but I had to call twice to determine if my car would be ready. This is after I never got confirmation of my original appointment and had to call to verify I had an appointment at all. ‘Oh, it’s not a text, is is an email and we didn’t get your email address’ is how that was played off. When the problem was diagnosed, my confidence in the answer is modest. I believe that a $1000 in parts and labor will solve my problem, but I don’t have confidence that it is the simplest solution- alas, the part is now ordered and on the way, meanwhile, I am driving around without a dashboard for ANOTHER week. So- to sum up, I have spent $1400 so far and my car is not one bit better than when I brought it in. But in a week, I probably will be. That is frustrating. Additionally, I spent over 30 min (it may have been over 45) waiting to pay my $1400 because the counter staff couldn’t get the bill correct with the new program. They tried to be nice- but it was an hour of my life lost. You charge me $145 an hour for your time, but mine is not worth anything to you all, it seems. And that doesn’t account for the second salesperson trying to mansplain things he doesn’t understand to me about electrical systems and safety and insurance companies. *sigh* I know the pandemic has set things back on the supply side- and I know the Volt is not the most common car you all service. The person helping me really tried to be nice, that was good. But after I get the two parts I stalled next week, I will NOT be coming back. Many of these are things that are reasonably fixed… not something customers should have to deal with. (Btw- I drove to puyallup from Olympia to try to do this appointment. But that was my choice… I will Just go to Olympia moving forward).

I have a heavily modded 2012 Chevy Cruze with aftermarket fuel injectors, turbo, and a cold air intake. Your team was able to diagnose my car and ultimately gave me the solution to make my car run the way it’s supposed too. Thanks so much!

Customer service is as awesome! Erin (I believe was her name) at the express service desk was a pleasure to interact with. This was my first time taking my car in for service and she made it easy peasy. Not to mention that award winning smile! Will definitely be back for future service.

Very friendly and timely!

Greeted promptly, found out there were recalls I didn't know about. They took care of everything and my car was promised to me on time.

They had us drop off the car first thing Friday morning with a 3 day estimate for time frame. When we called on Monday to find out a more accurate day they hadn’t even started working on the vehicle. To make matters worse, they had no loaner car and did not have a rental car for us to have.

After I got my oil changed, the lady at the desk showed me paperwork on my car and told me, this winter you might need to get new tires but everything else looked good on my car. She then gave me tire quotes and circled what number to call when I’m ready for them to put new tires on.

Early completion of my oil change. Answered all my questions about maintenance on my new to me Chevrolet Volt.

Brought my 2022 colorado in for a stabiltrac problem and cruise control was not working. You had the truck for 4 days and when I drove away the cruise was still not working! I'm a little disappointed in the quality of your work right now. I was hoping I found a dependable service department.

Service representative was friendly, informative and efficient. Service was completed in a timely manner.

Quick and easy

lkjlkj

Thank you for getting me in so quickly. Excellent service.

Efficient

The salesman that assisted me went above and beyond in making a deal happen. Once I arrived at the dealership, everyone was friendly, approachable, and helpful.

The issue with my door lock was resolved. However now there is a vibration/rattling noise coming from the passenger door when there is deeep bass sound coming from the radio. That noise was never there prior to the door lock repair. It’s frustrating.

Kyle was very friendly and helpful in helping me get my two issues resolved and under the warranty so I had little out of pocket expense, the turn-around for getting an appointment was great, and the issues were resolved timely.