697 Reviews Found
Confirmed Service Customer
I had a very warm welcome. The Wifi was great to get work done while waiting. The team was super efficient with my annual checkup.
Lars B.
Bonney Lake
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Confirmed Service Customer
A little behind on check in, but understandable. Services was completed in a timely manner and on my way.
Troy L.
TACOMA
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Confirmed Service Customer
Replaced tire sensors. But I have asked the last two visits about a small screen cover near driver's side sun visor to be replaced and it does not happen. The last time it was supposed to be ordered and no one completed that task. I asked again about it this time and it was not addressed again.
Melany B.
PORT OCHARD
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Confirmed Service Customer
For years now I’ve been getting my services done. The past few visits I haven’t even wanted to come back but I have because of my warranty. The service isn’t the same as it once was. More than once now I’ve sat at the car wash awaiting help while watching several employees pass by or near me not saying anything (someone will be right with you, I will let someone know that you are here, how may I be of service, our car wash is currently closed, etc) so I just leave. The ladies inside are pleasant but very short. When you’ve been coming in for years getting a service for free that came included with your car purchase & things change, you should let the customers know before they have the service done, not after.
Heather M.
SUMNER
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Confirmed Service Customer
My service advisor Brianna Bell kept us updated on the status of our vehicle while it was being serviced. We were very please that the warranty that covered our vehicle cover more that 80% of the cost for the repair. I do not know the technician name - but I would like to thank them for their expertise service on our vehicle.
Tina O.
BONNEY LAKE
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Confirmed Service Customer
The staff at the quick change service area were very helpful and courteous during my visit.
Tim F.
Enumclaw
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Confirmed Service Customer
Picked up my truck last night and had the same problem. This morning it did not start.
Theodore B.
Sumner
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Confirmed Sales Customer
The buying experience was good and free of strange back-office negotiations and sales tactics. I appreciated it being straightforward. The staff was friendly and responsive. The truck was exactly what i was looking for, though I may have chosen a different color if it were available. I am very happy wit the truck so far!
Brent M.
Bonney Lake
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Confirmed Service Customer
Was disappointed that they didn’t vacuum the floor mats
Jean C.
Bonney Lake
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Confirmed Service Customer
We have been complaining about and hearing a squeaking from my front tire for 6 years. We kept getting there is nothing wrong. I took my car in this last week and now they are saying I have no air in the air suspension. If they would have looked at it and cared about it earlier this would have been resolved. We have documentation back from 2019 and Kyle didn’t care. Your customer service is terrible and I am going to start going somewhere else for service. We also got an oil change and air filter changed at a different time than last week. We had to go back in a few days later because they didn’t put the air filter on right. Kyle said that there was stuff in my hose. No I know for a fact my filter was not on properly. So this is not our first problem with this dealership. It’s been multiple things. The lack of caring or hurry up and get these out. The door is getting ridiculous. I will never buy from this dealership again.
Darcy W.
BUCKLEY
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Confirmed Service Customer
There personal touch is gone. I paid over $100 to have my oil changed and tires rotated. No one went over my vehicle inspection with me and I did not receive a copy. All I got was a text and an email with the receipt. It feels like we are paying more for less service.
Scot M.
BLACK DIAMOND
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Confirmed Service Customer
The service technician was very detailed. Great job
Anthony A.
Tacoma
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Confirmed Service Customer
Service desk (Brianna) and mechanics did a great job resolving an ongoing powertrain issue on our 2018 Traverse. The dealership has been very fair and helpful, but I am still concerned with the reliability of the car in general. Have had it in the shop multiple times (over 80 days) in the past 18 months.
Gerald D.
NORMANDY PARK
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Confirmed Service Customer
Greeted with professionalism, updated through the service on any additional items that might be considered to take care of at the time.
Michael C.
Buckley
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Confirmed Service Customer
I was told I had to do all recommended service to get free oil change. Wasn't told this when I bought truck. They replaced all my filters supposedly and my air filter was showing 62% life and still is. First 62% doesn't seem like it needs replacement. Second, shouldn't a new one be 100%? Just confused and not happy.
Kenneth B.
Federal Way