Confirmed Service Customer
Well, I had an out of the blue power steering issue where my truck’s info center repeatedly advised “service power steering.” First time I brought the truck in for that, no issues were found but the warning kept popping up. So, I scheduled a repeat visit to get a second look. Brianna Ball, my service advisor, listened to me, got the shop guys to dig deeper, and the problem was found. When it came time to make necessary repairs, Brianna again did a great job informing me about everything, scheduled me a loaner (rental) vehicle, got my truck back to me the day after I brought it in for steering gear/sensor/wiring fixes. I had expected all this to take at least 3 days based on Brianna’s estimate. So, I was very happy when my truck was ready the next day.
John O.
FEDERAL WAY,
WA
Business Response
Was this review helpful?
Other reviews that may be helpful
Confirmed Service Customer
Awesome experience. 5 star, 2 thumbs up, top shelf, best of the best, world class service.
Confirmed Service Customer
The staff at the quick change service area were very helpful and courteous during my visit.
Confirmed Service Customer
My first experience was amazing. The process was very smooth from beginning to end. All required maintenance was performed. I enjoyed my stay in the w...