663 Reviews Found
Confirmed Service Customer
I just got back from Europe and had a Charging Message on my Chevy Volt, so I called the dealership in a panic as my husband had our truck out of state for hunting and the Volt was my only vehicle-I was worried it would be a week or so before my Volt could be looked at-I called the Enterprise across the street to see if they had a car-I couldn't get.a hold of anyone at the dealership (phone problem?), so I drove from my sons house in Burien holding my breath that they could get my car looked at within a reasonable time frame. When I arrived at the dealership I talked to Cortland, who was so empathetic and kind with my concerns as I would be paying for my rental and am leaving town again on Saturday so was hoping to get the car repaired before I left. Lo and behold, my car was ready on Tuesday and only needed a software update-my seat heaters were also fixed! WHEW!!! So appreciative my car was taken care of so quickly!
Randall/ann B.
LAKE TAPPS
Business Response
Hey Randall! Thank you so much for leaving this survey for our service department! We appreciate the feedback! We are happy to hear that you were well taken care of during your last visit with us! Thank you for your time and your business!
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Confirmed Service Customer
The people were great, did their best to help with everything
Liam F.
Puyallup
Business Response
Thank you so much for taking the time to leave this wonderful survey for our service department Liam! We appreciate you coming in! If you have any future vehicle needs, we are here to help! Thanks again!
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Confirmed Service Customer
Great service department. I was in and out very fast.
Marianne P.
EASTON
Business Response
Thank you for taking the time to leave us a nice survey Marianne. We are so happy to hear about your experience with the service department. We appreciate your business :)
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Confirmed Service Customer
Next time, I plan to demand a printed receipt. I am somewhat computer challenged.The email after opening, took me 30 minutes at home to find my receipt to print it out. Not sure I really needed the wiperblades replaced and when I asked to recheck my air pressure so they all would match, the technition acted that I was wasting there time. The gages in my car showed 2 pounds different. I just wanted balance.
John C.
ORTING
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Confirmed Service Customer
Waited 5 1/2 hours for a 100k service. At 5:05 pm, I received notification that my vehicle was ready, 30 minutes later, the Tech finally arrived and then I wasn't told of the fee to use my GM credit card until check out.
Jerry B.
Mineral
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Business Response
Hi Demrick! Thank you so much for leaving this survey for Brianna in our service department! We appreciate the feedback! We are happy to hear that you were well taken care of during your last visit with us! Thank you for your time and your business!
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Business Response
Hi Jody! Thank you for taking the time to leave us a nice survey. We are so happy to hear about your experience with the service department. We appreciate your business :)
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Confirmed Service Customer
Brianna Ball was very caring and I always feel at home at Harnish. I hope my water leaking problem will finally fully stop.
William L.
PUYALLUP
Business Response
Hey William! Thank you so much for taking the time to leave this wonderful survey for our service department! We appreciate you coming in! If you have any future vehicle needs, we are here to help! Thanks again!
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Confirmed Service Customer
Communication was rough. Check in was less than pleasant. Once our service advisor was off and we were with a different person, it got better. Our vehicle warranty was bashed from the very beginning. Zero effort was made to keep us safe, we are immune compromised.
Marc J.
Yelm
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Confirmed Service Customer
Excellent service and communication with customer
Felix L.
LYNNWOOD
Business Response
Hi Felix! Thank you so much for leaving this survey for our service department! We appreciate the feedback! We are happy to hear that you were well taken care of during your last visit with us! Thank you for your time and your business!
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Confirmed Service Customer
Please don’t move your dealership or service department far away. If you do, that’ll mean that I would have to drive farther for outstanding service. Wouldn’t think of going anywhere else for service. Keep Brianna; she’s the standard for customer care. Mahalo plenny. 🤙🏾
Valentinejohn R.
PUYALLUP
Business Response
Hey there! Thank you so much for taking the time to leave this wonderful survey for our service department! We appreciate you coming in! We don't plan on moving locations any time soon, so we look forward to servicing you again in the future! Thanks again!
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Confirmed Service Customer
Quick and friendly service - called day before & was able to get an appointment. Liked the texting feature with my service advisor.
Cheryl B.
SEATTLE
Business Response
Thank you so much for taking the time to leave this wonderful survey for our service department! We appreciate you coming in! If you have any future vehicle needs, we are here to help! Thanks again!
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Business Response
Thank you for taking the time to leave us a nice survey Michael. We are so happy to hear about your experience with the service department. We appreciate your business :)
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Confirmed Service Customer
The Service Advisor Leah was very professional. She speeded up the process and my car was serviced in less than one hour. I really appreciated that because I drove one hour to get to the dealership.
Zyronious F.
KIRKLAND
Business Response
Hi Zyronious! Thank you so much for leaving this survey for Leah in our service department! We appreciate the feedback! We are happy to hear that you were well taken care of during your last visit with us! Thank you for your time and your business!
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Business Response
Hey Randal! Thank you so much for leaving this survey for our service department! We appreciate the feedback! We are happy to hear that you were well taken care of during your last visit with us! Thank you for your time and your business!
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Business Response
Hello Chuck! Thank you so much for taking the time to leave this wonderful survey for our service department! We appreciate you coming in! If you have any future vehicle needs, we are here to help! Thanks again!
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Confirmed Service Customer
It was quick and easy to come in and do my tire rotation and inspection. My advisor was very helpful!
Andrey S.
Lake Tapps
Business Response
Hi Andrey! Thank you so much for leaving this survey for our service department! We appreciate the feedback! We are happy to hear that you were well taken care of during your last visit with us! Thank you for your time and your business!
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Confirmed Service Customer
Oil, filter and check on other components was fine as usual. On the downside, the car wash was out-of-order that day (one of the benefits of an oil change at the dealership). Oh well, guess I'll need to drag out the hose (put away for the winter) and wash it myself.
Eugene H.
FEDERAL WAY
Business Response
Thanks for the great survey Eugene! We are happy to hear your service and repairs went well, we apologize that the car wash was not open for your convenience during your last visit. We hope this does not dissuade you from visiting our service department again in the future if you ever have any vehicle needs, thank you for coming in!
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Confirmed Service Customer
You take ordinary service, and add that little extra to it, to make it extraordinary.
Driven D.
PUYALLUP
Business Response
Hi Driven Collision, thank you so much for taking the time to leave this wonderful survey for our service department! We appreciate you coming in! If you have any future vehicle needs, we are here to help! Thanks again!
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Confirmed Service Customer
Had the sunroof fixed. Still leaking. Now I have to find someone to fix the sunroof again
Lakisha E.
TACOMA