661 Reviews Found
Confirmed Service Customer
Amazing experience, I have never felt so welcomed at a dealership before. Brianna is the nicest person I have ever met in my life. If all people in the world were like her, all world problems would be solved. Thank you.
Driven D.
PUYALLUP
Business Response
Thank you so much for leaving this survey for our service department, Driven Collision! We appreciate the feedback! We are happy to hear that you were well taken care of during your last visit with us! Thank you for your time and your business!
Was this review helpful?
Confirmed Service Customer
Past experiences with this dealership have been good. The last visit not as great. My initial appointment was for the backup camera not working. Before the appointment, I called and asked them to also change out my radiator overflow tank, as the sensor has not worked in that tank since I bought the truck new. Honestly, I feel the coolant level sensor should have been warrantied, as the problem has existed since day one when I bought the truck new, and it’s a known common issue with these truck. They did not warranty it though, but that has nothing to do with my less than satisfied experience, it’s just worth noting. My less than satisfactory experience is due to the fact that all all they did was address the coolant level sensor issue, my secondary problem. They did nothing to address my primary problem of the backup camera. They initially quoted me $165 to troubleshoot the camera. Then called back asking for additional work to be done on the camera as they said something to the effect of ‘it’s not factory wiring’. I explained that I had to relocate the camera to the bumper 4 years ago, as I use the truck to haul my camper and the tailgate is removed. I need that the camera and all wiring harnesses are the factory originals, and absolutely nothing has been replaced. Original camera and wiring harnesses are still in use. I rejected their additional chargers to troubleshoot such a simple factory system. I asked that they simply install a known working camera to verify camera operation, rather than charge me hundreds of additional dollars to trace circuiting that’s likely in perfect working order. They would not try a known working camera, as they said one was not available to them. I bought a $60 aftermarket replacement beers since my visit, and it works. This is all the more troubleshooting that was ever required for the camera circuit. I now know that simply replacing the camera with a new factory camera will be all that is necessary. I’m quite disappointed that the dealership wasn’t able to come up with such a simple troubleshooting and diagnosis tool. They may be more interested in adding up troubleshooting labor dollars than actually solving problems. I know I sound a bit critical here, but it’s hard to maintain faith in a service shop that cannot diagnoses such a simple issue, or a technician who cannot identify factory original parts and wiring harnesses simply because they are no longer in the original factory location. Would suggest some further training, as I feel almost any private non-dealership mechanic could have troubleshot this problem in a matter of minutes. I’m not even a mechanic, and I was able to diagnose the problem in minutes after the dealership failed to do so on my appointment. I don’t think there was any malice or intentional less than par service. They were friendly and responsive and kept in contact and did their jobs. I just think someone really dropped the ball on addressing my concerns with the truck.
Dennis W.
PUYALLUP
Was this review helpful?
Confirmed Service Customer
Brianna Ball was great ! I brought my girlfriend in with her car for service and Brianna did nothing but excel at her position as she has done for me also.
Jay A.
Tacoma
Business Response
Thank you so much for taking the time to leave this wonderful survey for our service department Jay! We appreciate you coming in! If you have any future vehicle needs, we are here to help! Thanks again!
Was this review helpful?
Confirmed Service Customer
The service guy, Cortland Quarles, was a pleasure to work with. He was very helpful and friendly.
Ron S.
ORTING
Business Response
Thank you for taking the time to leave us a nice survey Ron. We are so happy to hear about your experience with the service department. We appreciate your business :)
Was this review helpful?
Confirmed Service Customer
I forgot her name, but the gal that was working the service department was so friendly and had items from an online order placed into my trunk after the oil change so I didnt have to schlepp my kids over to the other building and deal with that. She was excellent, very helpful, and so kind to assist and answer questions.
Brandon H.
FEDERAL WAY
Business Response
Thank you so much for leaving this survey for our service department Brandon! We appreciate the feedback! We are happy to hear that you were well taken care of during your last visit with us! Thank you for your time and your business!
Was this review helpful?
Business Response
Thank you for taking the time to leave us a nice survey Renee. We are so happy to hear about your experience with the service department. We appreciate your business :)
Was this review helpful?
Confirmed Service Customer
It was very pleasant! Everyone was helpful and friendly. My car was finished right on time! Thank you
Marie N.
Allyn
Business Response
Thank you so much for leaving this survey for our service department Marie! We appreciate the feedback! We are happy to hear that you were well taken care of during your last visit with us! Thank you for your time and your business!
Was this review helpful?
Business Response
Hey Gail! Thanks so much for the positive survey! We appreciate your feedback a great deal. If you have any questions or concerns please give us a call at (253) 693-2654.
Was this review helpful?
Business Response
Thank you for taking the time to leave us a nice survey Reginald. We are so happy to hear about your experience with the service department. We appreciate your business :)
Was this review helpful?
Business Response
Thanks for the great survey Nelly! We are happy to hear your service and repairs went well, and hope to see you again if you ever need anything else!
Was this review helpful?
Confirmed Service Customer
Treated like I was a paying customer, with respect!
Robert F.
PUYALLUP
Business Response
Thank you so much for leaving this survey for our service department Robert! We appreciate the feedback! We are happy to hear that you were well taken care of during your last visit with us! Thank you for your time and your business!
Was this review helpful?
Business Response
Thanks for the great survey Marilyn! We are happy to hear your service and repairs went well, and hope to see you again if you ever need anything else!
Was this review helpful?
Confirmed Service Customer
Repair done well. Will know more after a few more months.
Paul R.
PORT ORCHARD
Business Response
Thanks for the great survey Paul! We are happy to hear your service and repairs went well, and hope to see you again if you ever need anything else!
Was this review helpful?
Confirmed Service Customer
Already provided this information through a different survey. The staff that I interacted with were great. Cost of service and lack of loaner car assistance made this a tougher experience.
Morgan T.
BONNEY LAKE
Business Response
Hello Morgan, we are happy that your experience with our staff went well and we are so sorry that your experience as a whole was not able to be accommodated. Please let us know if there is anything else we can do for you. You can reach us at (253) 693-2654, thank you for your time.
Was this review helpful?
Confirmed Service Customer
I would like to know why when we have you all do a tire rotation that is suppsosed to be a part of my warrenty why i am being charged as well as why are you not rotating the tires correctly?? The front left goes to rear right and left rear to the right front why do you only move the left side front to back and same on right, that is not the proper way to rotate a tire.
Melissa L.
PUYALLUP
Was this review helpful?
Confirmed Service Customer
People are nice I would think twice about price and how everything works on vehicle.. Yes I feel I didnt' get a good deal. Your personnel are very nice.
Wayne G.
Kittitas
Business Response
Hi Wayne! We are very glad to hear how your experience in our service department went! Thank you so much for taking the time to leave us this survey, we appreciate the feedback!
Was this review helpful?
Business Response
Thank you for taking the time to leave us a nice survey Tina. We are so happy to hear about your experience with the service department. We appreciate your business :)
Was this review helpful?
Confirmed Service Customer
Brianna is awesome to deal with. Everything is smooth as silk.
Terry H.
BONNEY LAKE
Business Response
Thank you so much for taking the time to leave this wonderful survey for our service department Terry! We appreciate you coming in! If you have any future vehicle needs, we are here to help! Thanks again!
Was this review helpful?
Confirmed Service Customer
I had an issue where my online reservation (made two weeks prior) did not show up in the dealership's computer, so they did not have me scheduled in their system when I arrived. The write-up on my car also indicated I had more tire tread and brake pad remaining than I did on my service appointment from one year EARLIER .... so I don't think I trust the accuracy.
Eric P.
AUBURN
Business Response
Hello Eric, we are so sorry for your less than satisfactory experience. We pride ourselves in excellent customer service and sincerely apologize that this was not the case for you. We take your feedback very seriously and greatly appreciate it so that we may further improve our service! Thank you.
Was this review helpful?
Confirmed Service Customer
Leah Hunt was the rep who I had my appointment with. She was great to work with, answering all of my questions, being very thorough in how my Volt would be processed and not only made sure I had a shuttle ride home after drop off but texted me to find out if I needed a ride back to the dealership (I didn’t but I appreciated the thoughtfulness.) At checkout she was prompt and courteous and even when there was a small glitch in redeeming GM points, Leah made sure it didn’t delay my checkout. She’s good people and an asset to the dealership.
Brian M.
Puyallup
Business Response
Thank you so much for leaving this survey for our service department! We appreciate the feedback! We are happy to hear that Leah took good care of you during your last visit with us! Thank you for your time and your business!