661 Reviews Found
Confirmed Service Customer
Total lack of communication between staff. Express/regular service/computer communication tool useless. So sad we ever got involved here, never again.
Gerald O.
Lacey
Business Response
Hello Gerald, we are sorry to hear that your latest experience was not to your satisfaction. We always appreciate constructive criticism to improve in the future, and if you have any further details concerning your latest visit we would appreciate it.
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Confirmed Service Customer
Puyallup Chevrolet troubleshot a warning light, ordered required parts, and completed the repair in a reasonable amount of time. Staff is friendly and professional. The waiting area is pleasant and comfortable.
Curtis R.
GRAHAM
Business Response
Thank you so much for taking the time to leave this wonderful survey for our service department Curtis! We appreciate you coming in! If you have any future vehicle needs, we are here to help! Thanks again!
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Business Response
Thanks for the great survey Donna! We are happy to hear your service and repairs went well, and hope to see you again. In the future if you ever need anything else or you have any questions, please do not hesitate to call our service department!
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Business Response
Thank you for taking the time to leave us a nice survey Frederick. We are so happy to hear about your experience with the service department. We appreciate your business :)
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Business Response
Thank you so much for taking the time to leave this wonderful survey for our service department Phillip! We appreciate you coming in! If you have any future vehicle needs, we are here to help! Thanks again!
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Business Response
Thanks for the great survey James! We are happy to hear your service and repairs went well, and hope to see you again if you ever need anything else!
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Business Response
Thank you so much for taking the time to leave this wonderful survey for our service department Diana! We appreciate you coming in! If you have any future vehicle needs, we are here to help! Thanks again!
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Confirmed Service Customer
I always have great service here and great communication from Leah.
Marianne P.
EASTON
Business Response
Thank you for taking the time to leave us a nice survey Marianne. We are so happy to hear about your experience with the service department. We appreciate your business :)
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Confirmed Service Customer
Quick, Easy, lifetime oil changes. Fixed a nail in tire. Only regret is tire rotation isn't included anymore.
Larry S.
LAKEWOOD
Business Response
Thank you so much for leaving this survey for our service department Larry! We appreciate the feedback! We are happy to hear that you were well taken care of during your last visit with us! Thank you for your time and your business!
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Confirmed Service Customer
Richard Salstorm helped me with my 1st oil change for my new Trailbrazer at Chevy Puyallup. He was very informative. Toni did my oil change, it was quick. I’m impressed with Chevy Puyallup from my buying experience with Juan to my recent oil change. Thank you.
April H.
Bonney Lake
Business Response
Thanks for the great survey April! We are happy to hear your service and repairs went well, and hope to see you again. In the future if you ever need anything else or you have any questions, please do not hesitate to call our service department!
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Business Response
Thank you for taking the time to leave us a nice survey Michael. We are so happy to hear about your experience with the service department. We appreciate your business :)
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Confirmed Service Customer
I had an experience that left a lot to be desired last time I was here. Terrible communication between front desk and mechanic/ front desk and customer, and no one seemed to want to work on my truck as it kept getting ignored. I decided to give another shot only because I needed work done, and you have the best ratings near me. It was a much better experience this time, and the web portal was great. Even got my truck back same day, unlike last time. Glad I gave it another shot.
Adam C.
Spanaway
Business Response
Thank you so much for taking the time to leave this wonderful survey for our service department Adam! We appreciate you coming in! If you have any future vehicle needs, we are here to help! Thanks again!
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Business Response
Thank you so much for taking the time to leave this wonderful survey for our service department Manoj! We appreciate you coming in! If you have any future vehicle needs, we are here to help! Thanks again!
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Confirmed Service Customer
The folks at the service desk go above and beyond. They are friendly, knowledgeable, and quick to get you in and out while providing you the best service possible.
Adam T.
BONNEY LAKE
Business Response
Thank you so much for leaving this survey for our service department Adam! We appreciate the feedback! We are happy to hear that you were well taken care of during your last visit with us! Thank you for your time and your business!
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Confirmed Service Customer
Brianna Ball is the face of customer service. When I google "customer service" Brianna Ball appears as the definition. Chevy Buick GMC of Puyallup always provides a better experience. When people like Brianna care about service, it makes the reason why your car is in for service just that much better.
Thomas M.
SPANAWAY
Business Response
Thank you so much for taking the time to leave this wonderful survey for our service department Thomas! We appreciate you coming in! If you have any future vehicle needs, we are here to help! Thanks again!
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Business Response
Thank you for taking the time to leave us a nice survey Bradford. We are so happy to hear about your experience with the service department. We appreciate your business :)
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Business Response
Thanks for the great survey Clifford! We are happy to hear your service and repairs went well, and hope to see you again if you ever need anything else!
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Business Response
Thank you so much for taking the time to leave this wonderful survey for our service department Barbara! We appreciate you coming in! If you have any future vehicle needs, we are here to help! Thanks again!
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Confirmed Service Customer
I brought my vehicle in for tire rotation. I checked psi before service (F:35/37;R 38/35), after service when I got home I checked tire pressure (F:40/37; R:37/35). All tire psi should be or very close to 35 psi according to factory recommendations. I also believe each tire should be reversed (inner facing side reversed to face outside. This is the reason for the 4 Star instead of 5. All other aspects of this service visit were great.
Madison J.
TACOMA
Business Response
Thank you for taking the time to leave us a nice survey Madison. We are so happy to hear about your experience with the service department. We appreciate your business :)
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Confirmed Service Customer
Your services advisors Erin & Rich are awesome to work with. When I got home and entered my garage, I was reminded that my left headlight was inoperative when I didn't see the light on the wall. The light had been out for a couple of weeks and I just hadn't made it to the parts store. The service technician checked if off on the checklist as being functional. How could this be? There is absolutely no way he could have verified it as working. It does make me wonder what else was checked off as verified, but wasn't actually looked at. Myself and many other people are putting our trust and confidence in your technicians to ensure our safety on the road. This time, it was just a headlight. What about the next time? I have since gone to the auto parts store and made the necessary repair myself.
Jeff W.
BONNEY LAKE
Business Response
Hello Jeff, we are sorry to hear that your latest experience was not to your satisfaction. We always appreciate constructive criticism to improve in the future, and if you have any further details concerning your latest visit we would appreciate it.