659 Reviews Found
Confirmed Service Customer
It’s a great place to come back again excellent people and great service very quick service
Angela A.
Puyallup
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Confirmed Service Customer
My Colorado is a disappointment. I may have to get away from GM. Our keys would not come out of the ignition, this is the second time it has happened and we only have 36,000 on the truck. It seems to me it wasn't repaired properly the first time but because it was a warranty repair and we are now off of warranty it cost us nearly 900 dollars to have it fixed. Clearly this is a problem with the workmanship of the car and should have been a recall, also the lack of a loaner was the cherry on the cake. I also had a similar experience with my Cadillac ats. A problem with the fuel tank that should have been a recall item because of the frequency of the problem, this problem was also on a low mileage vehicle, when they were working on it they found a leak in an oil line over 6000 dollars later it was repaired. I have been driving gm vehicles for a long time but now I done.
James L.
TACOMA
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Confirmed Service Customer
The rear window was replaced due to leaking, the person that took the truck apart did not properly reinstall everything. 1st messed the seal up on the Tanneau cover 2nd knocked the driver side cab vent out. 3rd I called to check on my truck on Thursday and no one called me back with a status.
Charles M.
GRAHAM
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Confirmed Service Customer
No car wash, waiting room was too cold, it was 67 degrees in there.
Jeffery B.
SHELTON
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Confirmed Service Customer
Brianna did a great job of not only keeping me informed but also going the extra distance to get some additional information that I wanted from the EV Tech. She also did some research on previous work that had been done on our Bolt concerning the battery. It was not until she did this that I became aware that our battery was replaced.
Robert H.
TACOMA
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Confirmed Service Customer
Everything was perfect. The tech explained everything that needed to be done and price up front. Car was completed in a timely manner
Shawna H.
Spanaway
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Confirmed Service Customer
We were given an expectation/range of time to complete the chip installation (3-4hrs)but were not updated during the process of installation and issues that came up. After multiple attempts and finally reaching someone after 6+hrs went by, we were then informed the service dept had a system malfunction earlier in the day and they were not able to complete the installation. Had we’d been notified several hours sooner when the issue happened; we could have made arrangements for transportation and what not - but we weren’t informed until WE made contact. So, we had to wait till the next day for them to complete the process, which again, we weren’t notified of completion. We called in again in the afternoon for an update, and were told the vehicle had been finished an hour prior. Very poor service and very disappointed in this location
Brandon H.
FEDERAL WAY
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Confirmed Service Customer
Gwen was wonderful to work with and explained all the repair issues so that I understood what needed my immediate attention
Clemence A.
TACOMA
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Confirmed Service Customer
Cortland was a great advisor and helped navigate the issue! We appreciate him going to bat with Chevy to take care of our issue
Bradford G.
KENT
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Confirmed Sales Customer
Paul has been amazing. I have a new born and he had all the paperwork ready to go when we showed up. Super quick. Best auto purchase experience I’ve had
Charles Y.
Kent
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Confirmed Service Customer
They did a great job. Truck is running like new again.
Jayson C.
ENUMCLAW
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Confirmed Service Customer
Was a very expensive repair. Had to have a duramax engine replaced. Every one that I interacted with, from the front desk, shuttle driver and the Technicians were great to work with. All were polite, professional and personable. Please let them know what a great job they are doing.
Kevin R.
PUYALLUP
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Confirmed Service Customer
Took care of first service for my 2023 Camaro LT1 without any hassle.
Karthikeyan R.
Maple Valley
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Confirmed Service Customer
Just an oil change and tire rotation along with multi point inspection today. In and out in about 1 hour
Dennis E.
PUYALLUP
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Confirmed Service Customer
Erin Kammeyer is awesome! Super friendly and went above and beyond to make sure my truck was serviced and returned on time. Great communication throughout the process. She was so good I was about to offer her a job with our company but she loves working service with Harnish! She is a Rockstar!
Jeffrey L.
PUYALLUP