665 Reviews Found
Confirmed Service Customer
Little expensive but completed in a timely matter.
Philip K.
EDGEWOOD
Business Response
Hello Philip! Thanks for the great survey! We are happy to hear your service and repairs went well and hope to see you again if you ever need anything else!
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Confirmed Service Customer
Staff was excellent Work done as promised Friendly
Gouhar K.
BONNEY LAKE
Business Response
Hello Gouhar! Thank you so much for leaving this survey for our service department! We appreciate the feedback! We are happy to hear that you were well taken care of during your last visit with us! Thank you for your time and your business!
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Business Response
Hello Helen! Thank you for taking the time to leave us a nice survey. We are so happy to hear about your experience with the service department. We appreciate your business.
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Confirmed Service Customer
Kyle did amazing in keeping me up to date on the status of my vehicle. The repair was done quickly and accurately!!! 10/10 will be back!!
Andrew P.
SPANAWAY
Business Response
Hello Andrew! Thank you so much for leaving this survey for our service department! We appreciate the feedback! We are happy to hear that you were well taken care of during your last visit with us! Thank you for your time and your business!
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Confirmed Service Customer
Please call me so that I can share my displeasure...if you're really interested.
Everett J.
TACOMA
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Confirmed Service Customer
Your staff were helpful and courteous throughout my visit and the vehicle service was completed much earlier than I expected.
Michael L.
ORTING
Business Response
Hello Michael! Thank you so much for leaving this survey for our service department! We appreciate the feedback! We are happy to hear that you were well taken care of during your last visit with us! Thank you for your time and your business!
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Business Response
Hello Isabella! Thanks for the great survey! We are happy to hear your service and repairs went well and hope to see you again if you ever need anything else!
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Confirmed Sales Customer
Friendly, answered all of my questions and helped find the right vehicle for my financial resources.
Amy H.
Roy
Business Response
Hello Amy! So happy to hear that you had a pleasant buying experience at our dealership! Glad that James was able to help you find a vehicle you love! We appreciate your feedback! Welcome to the Harnish auto family!
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Confirmed Service Customer
Service Advisor Top Notch, I should of brought my vehicle there sooner..
Carl A.
Graham
Business Response
Hello Carl! Thanks for the great survey! We are happy to hear your service and repairs went well and hope to see you again if you ever need anything else!
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Confirmed Service Customer
Brianna is the best. I called Saturday and spk with a Stacy who had no clue and said she would call me back, never dif. when i got to my appt that i scheduled myself Brianna was amazing, apologetic and very
Gidgette C.
Kent
Business Response
Hello Gidgette! Thank you so much for leaving this survey for our service department! We appreciate the feedback! We are happy to hear that you were well taken care of during your last visit with us! Thank you for your time and your business!
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Confirmed Service Customer
Kyle Cline was helpful in answering my questions and explaining the work that was being done
Galen Y.
VASHON
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Confirmed Service Customer
I have had free oil changes since I bought the GMC 3500 Sierra Denali six years ago and then this time I had to pay.
Janet R.
TACOMA
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Confirmed Service Customer
Smoothly. My service agent was awesome. Very informative.
Diana P.
Puyallup
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Confirmed Sales Customer
These guys really know how to treat their customers. My situation was a unique one, I believe. I had two vehicles to trade and both have liens on them, so I believed my chances of getting a new vehicle were slim because of negative equity. But I thought it wouldn't hurt to try because I really needed to do something about having 2 car payments and double the vehicle expenses. I started by putting one of my vehicles on Kelley Blue Book to get an offer. Mackenzie at Buick GMC Puyallup was the first to respond. I briefly explained my situation and we set up a time for me to bring one of my vehicles in and talk about options. This was on a Tues and the appt was on Sat. She followed up with a phone call on Friday to confirm, which I appreciated, and made sure I had the address and knew who to meet with. Sat morning was cold and icy in spots and I received another text about an hour before they opened to let me know the road conditions. Very impressive. When I arrived I was introduced to Issac Meeks. He had a bunch of awards on his desk for top sales. I commented on them and he was humble about it, but I had a feeling I was dealing with the right person. We discussed my situation and what I was hoping for and it all centered around getting into a brand new truck. Within about 4 hours I was approved and the deal was done. And now, instead of 2 payments, double insurance rates, and maintenance and fuel for both, I have one brand new truck, with 1 payment, and I reduced my monthly expenses by about 35%. I call that a win! I am a very satisfied customer and highly recommend these folks for your next vehicle.
Barry D.
Seatac
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Confirmed Sales Customer
Will have to wait on questions 1 and 2. Our Bolt EUV (yours and mine) is currently in the shop with a Battery Energy Control Module failure and waiting on that part to be replaced. I was only able to drive from the dealer, then it had to be towed from my house. Otherwise things are great!
David H.
Eatonville
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Confirmed Service Customer
Brianna was amazing and the tech did an amazing job at keeping the vehicle clean
Brandon P.
Puyallup
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Business Response
Hello Walter! Thanks for the great survey! We are happy to hear your service and repairs went well and hope to see you again if you ever need anything else!
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Confirmed Service Customer
I brought my car in for service and the service department serviced my vehicle.
Kimberly W.
Puyallup
Business Response
Hello Kimberly! Thank you for taking the time to leave us a nice survey. We are so happy to hear about your experience with the service department. We appreciate your business :)
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Confirmed Service Customer
Had an appointment scheduled for 10:30 for a in and out simple oil change, ended up almost 2 and half hour wait. Had to ask if the vehicle is done after the almost a 2 and half hour mark. The person who signed me in was not at her desk, the older gentleman had to assist me and get me out. After driving off the lot, I smell burnt oil, so I stop at the near by costco gas station on the hill and investigate. Looked under the hood while pumping fuel, what I'd found was spillage of oil in the engine bay. Didn't even bother to wipe it clean. Looked as if and amateur did the service. I would expected this kind of services from a company say like jiffy lube, but would never imagine this type carelessness and poor customer service as I'd received from a dealership. If i can't trust the dealership to do a proper simple oil change, how can i trust the dealership to provide services on a more extensive work if when needed. Disappointing.
Rom S.
TACOMA