660 Reviews Found
Confirmed Service Customer
I was treated like family from the moment I set foot on dealership ground.
James R.
LAKE TAPPS
Business Response
Thank you so much for leaving this survey for our service department James! We appreciate the feedback! We are happy to hear that you were well taken care of during your last visit with us! Thank you for your time and your business!
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Business Response
Thank you so much for taking the time to leave this wonderful survey for our service department Mike! We appreciate you coming in! If you have any future vehicle needs, we are here to help! Thanks again!
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Confirmed Service Customer
The staff is always friendly and efficient. Car went right in to the bay and was finished quickly without any problems!
Kathleen B.
PUYALLUP
Business Response
Thank you so much for leaving this survey for our service department Kathleen! We appreciate the feedback! We are happy to hear that you were well taken care of during your last visit with us! Thank you for your time and your business!
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Confirmed Service Customer
finished one hour earlier than expected and staff were very courteous
Anthony L.
SUMNER
Business Response
Thank you for taking the time to leave us a nice survey, Anthony. We are so happy to hear about your experience with the service department. We appreciate your business :)
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Confirmed Service Customer
Tim was awesome! He was very professional and polite, excellent customer service.
Sharon P.
PUYALLUP
Business Response
Thank you for taking the time to leave us a nice survey, Sharon. We are so happy to hear about your experience with the service department. We appreciate your business :)
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Business Response
Thank you so much for taking the time to leave this wonderful survey for our service department, Celeste! We appreciate you coming in! If you have any future vehicle needs, we are here to help! Thanks again!
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Business Response
Hi Darrin! Thank you so much for leaving this survey for our service department! We appreciate the feedback! We are happy to hear that you were well taken care of during your last visit with us! Thank you for your time and your business!
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Confirmed Service Customer
Attentive, courteous, comfortable waiting room.
Lonnie S.
LACEY
Business Response
Thanks for the great survey Lonnie! We are happy to hear your service and repairs went well, and hope to see you again if you ever need anything else!
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Confirmed Service Customer
From check in to check out the service was exceptional. Front counter was friendly and explained what was to be done for the service and made recommendations. Top Notch
James P.
PUYALLUP
Business Response
Thank you so much for leaving this survey for our service department James! We appreciate the feedback! We are happy to hear that you were well taken care of during your last visit with us! Thank you for your time and your business!
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Confirmed Service Customer
I brought my vehicle in for detailing specifically to handle the hard water stains…well when i picked up the stains were still there…they weren’t as bad but the issue wasn’t resolved as it was positioned to me. Yet the staff was wonderful and they are going to resolve the issue. But this also means being without a vehicle again for a day and having to pay for an uber because by the time my vehicle was completed the shuttle service had ended. So this is inconvenient yet the customer service is overall awesome. People make mistakes, I understand
Victoria W.
TACOMA
Business Response
Hi Victoria, we are so sorry to hear that your last experience at our dealership was not to your satisfaction, and we sincerely apologize. We strive to provide excellent customer service and greatly appreciate your understanding and this feedback so that we may improve for the future!
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Business Response
Hi Denise! Thank you so much for leaving this survey for our service department! We appreciate the feedback! We are happy to hear that you were well taken care of during your last visit with us! Thank you for your time and your business!
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Confirmed Service Customer
I booked an appointment (took vacation time off) for some kind of failure; engine light on. I arrived and was told it could take 3/5 hours before the technician could even look at my car and I wasn’t offered a loaner, and after I asked I was told “No, GMC does not offer loaners)! I purchased my rig there!! Unacceptable...additionally, no one communicated any of this in advance! So I rescheduled the appointment 2 weeks out at a he same time, drove the 30 miles back to work. …and guess what!?? The SAME thing happened, only this time I was told it could take overnight and they expected me to rent a car, for the second time!!! I asked to speak to the service manager and he said it’s operated like a doctors office; you don’t know how long the wait will be!!! Are you for real?! I told him that doesn’t happen anymore due to customer surveys!!! I have two GMC’s and now I’m not sure I will drive the distance to have them serviced when I can patronize the dealership by work! I had a friend their as well that got to experience this company behavior. At the end of the day, after pitching my thoughts I did finely get a loaner! Note: The service advisor also told me that people came from Bremerton and gig Harbor and their appointments were book at the same time! WOW
Janis R.
RENTON
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Confirmed Service Customer
Courtland is possibly the best customer service rep I have ever worked with. Your pricing is ridiculous
Jason M.
PUYALLUP
Business Response
Thank you for taking the time to leave us a nice survey Jason. We are so happy to hear about your experience with the service department. We appreciate your business :)
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Business Response
Thanks for the great survey Benjamin! We are happy to hear your service and repairs went well, and hope to see you again if you ever need anything else!
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Confirmed Service Customer
Had scheduled only an oil change, but was able to complete 50,000 mi. service on the same appointment. Shuttle home and back with very little wait.
John F.
PUYALLUP
Business Response
Hello John! So happy that you were satisfied with your last visit at our dealership! We appreciate you taking the time to leave us some feedback! We appreciate your time and your business!
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Business Response
Hello Terry, we are very sorry to hear that. It is our intention to provide excellent customer service and a comfortable experience for all our guests here at Chevrolet Buick GMC of Puyallup. Please do not hesitate to reach out with further details regarding your unfavorable experience with us.
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Confirmed Service Customer
The hospitality was good and I had my car in time.
Dominic C.
Puyallup
Business Response
Hey Dominic! Thank you so much for leaving this survey for our service department! We appreciate the feedback! We are happy to hear that you were well taken care of during your last visit with us! Thank you for your time and your business!
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Confirmed Service Customer
quick and completed that way I wanted the service to be done. The person I talked to was great too.
Donald D.
TACOMA
Business Response
Hi Donald! Thank you so much for taking the time to leave this wonderful survey for our service department! We appreciate you coming in! If you have any future vehicle needs, we are here to help! Thanks again!
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Confirmed Service Customer
greatb customer service by service advisor.
Rich S.
PORT ORCHARD
Business Response
Thanks so much for the feedback Rich!
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Confirmed Service Customer
The service department was excellent!The continued to communicate with us throughout the total process.We were given a loaner car quickly for our convenience and the project was completed is a very timely manner 👍
Lloyd A.
PUYALLUP
Business Response
Hey Lloyd! Thank you for taking the time to leave us a nice survey. We are so happy to hear about your experience with the service department. We appreciate your business :)