660 Reviews Found
Business Response
Thank you for taking the time to leave us a nice survey Crystal. We are so happy to hear about your experience with the service department. We appreciate your business :)
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Confirmed Service Customer
This was my first experience with a check engine light. At check in, I was informed my warranty had expired based on milage. When asked if I had an extended warranty, I said yes, but no proof on me. Kyle had me sign the promise to pay for the inspection, and it would be null once I brought in sufficient proof. That evening, I read the check engine light was an anomaly, and nothing was wrong with my car. Next day when I picked up my car, I requested the dealership honor my extended warranty as expected and was told no. I asked for the service manager to wave the inspection, and was informed GM did not warrant the issue, so I had to pay the fee. So, I did. I complained that I only brought the car in because of the light, and it was poor customer service and poor reflection on Buick for what would be a long-time relationship as we just moved here.
Earl G.
PUYALLUP
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Business Response
Thanks for the great survey David! We are happy to hear your service and repairs went well, and hope to see you again if you ever need anything else!
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Confirmed Service Customer
My service worker was awesome and great communication. The reception person who answered my call wasn't informed of the updated progress of my vehicle so i was worried i would be without a vehicle longer then was instructed.
Desiree G.
Tacoma
Business Response
Thank you for taking the time to leave us a nice survey Desiree. We are so happy to hear about your experience with the service department. We appreciate your business :)
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Confirmed Service Customer
Everything was as expected and perfectly completed.
John K.
LAKEWOOD
Business Response
Hello John! So happy that you were satisfied with your last visit at our dealership! We appreciate you taking the time to leave us some feedback! We appreciate your time and your business!
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Confirmed Service Customer
Picked the vehicle up from getting fixed. After a few miles the vehicle stared making a noise again. Called the service advisor to let him know, but had to leave a voicemail, and still have yet to get a call back.
Justin K.
ORTING
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Confirmed Service Customer
Moved from Redmond to Puyallup and this was the first service at the Puyallup location and felt absolutely comfortable. A huge thanks to Erin Kemmeyar, my service advisor, who explained all aspects regarding the service and looked at the past service history details to advice correctly.
Kandarp B.
Tacoma
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Confirmed Service Customer
It was good, the only thing that was a concern of being the service being completed on the aame day that became an additional day to complete. But I want thank Tim for his professionalism and thoughtfulness in my specifc request. Therefore I look forward in doing business with Puyallup Chevrolet again.
Keith H.
PUYALLUP
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Confirmed Service Customer
Booking an appointment online was so easy. Arrived and was told it could be an hour to wait. Not a problem, the waiting room is clean and comfortable. Car was ready in much less time. Toni was fantastic at information and customer service.
Donna P.
TACOMA
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Confirmed Service Customer
My truck is almost brand new and has some symptoms that shouldn’t show up for probably the first five years of ownership. The staff was pretty cold and disengaged to that fact, and didn’t appear to be very concerned about my worries. I also was surprised that there was no Cleaning of the interior or exterior of the vehicle upon completion of the service.
Rick M.
Bonney Lake
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Confirmed Service Customer
All is good. Express Service completed in 'express time'. I was greeted promply with a smile. It is time to fix your on-line scheduling. Also, 3% credit card fee is a bit of a slap in the face. Just add the fee to your prices and the consumer will never know the difference.
Bruce W.
PUYALLUP
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Confirmed Service Customer
they got the warranty work done in a timely manner. so far so good.
Dan K.
PUYALLUP
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Confirmed Service Customer
Leah did a good job of navigating us through a painfully high repair cost, letting us know what was necessary and which repairs could be postponed. Good constant updates. Good communication overall.
Aaron N.
MAPLE VALLEY
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Confirmed Service Customer
Richard was fantastic! As soon as I walked through the door he greeted me with a smile and was ready to help with anything I needed. He had me checked in and my truck serviced faster than anticipated, great job by the whole team!
Eric L.
PUYALLUP
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Confirmed Service Customer
Service writer Tim did a great job in resolving my brake issue.
Dennis S.
BONNEY LAKE
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Confirmed Service Customer
I was extremely happy with the check in process and the service. However, when I discovered there would be a 3% fee for using my credit card to pay for the service, I was extremely unhappy. I cannot believe that a dealership that has been in business all these years would begin charging their customers for using a credit card. I am choosing to use the professional mechanics for servicing my vehicle at a higher rate than I would with a small repair shop. THEY take my credit card. Very disappointing Harnish.
Gayle J.
PUYALLUP