663 Reviews Found
Business Response
Hi John! Thank you for taking the time to leave us a nice survey. We are so happy to hear about your experience with the service department. We appreciate your business :)
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Business Response
Hi Daniel! Thanks for the great survey! We are happy to hear your service and repairs went well, and hope to see you again if you ever need anything else!
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Business Response
Hi Cindy! Thank you so much for taking the time to leave this wonderful survey for our service department! We appreciate you coming in! If you have any future vehicle needs, we are here to help! Thanks again!
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Confirmed Service Customer
They did excellent at diagnosing the correcting the issue at a very reasonable price after another shop did not do an accurate diagnosis. Service check-in and check out were also excellent.
Oran P.
RENTON
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Confirmed Service Customer
Good customer 👍 service Very nice & helpful
Abdelrahman M.
TACOMA
Business Response
Hi! Thank you so much for taking the time to leave this wonderful survey for our service department! We appreciate you coming in! If you have any future vehicle needs, we are here to help! Thanks again!
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Confirmed Service Customer
They’re super responsive, easy to deal with good communication.
Ben V.
TACOMA
Business Response
Hi Ben! Thank you for taking the time to leave us a nice survey. We are so happy to hear about your experience with the service department. We appreciate your business :)
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Business Response
Hi Preston! Thanks for the great survey! We are happy to hear your service and repairs went well, and hope to see you again if you ever need anything else!
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Confirmed Service Customer
No complaints, service was quick and staff was friendly.
Marlana S.
BONNEY LAKE
Business Response
Hi Marlana, Thank you so much for taking the time to leave this wonderful survey for our service department! We appreciate you coming in! If you have any future vehicle needs, we are here to help! Thanks again!
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Confirmed Service Customer
Everything went well and was done sooner than expected
Tom Y.
PUYALLUP
Business Response
Hi Tom! Thank you so much for leaving this survey for our service department! We appreciate the feedback! We are happy to hear that you were well taken care of during your last visit with us! Thank you for your time and your business!
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Confirmed Service Customer
Everyone was beyond welcoming and made sure to communicate clearly. Made me feel safe and secure.
Maria G.
Graham
Business Response
Hi Maria! Thanks for the great survey! We are happy to hear your service and repairs went well, and hope to see you again if you ever need anything else!
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Confirmed Service Customer
I brought my truck in, I was told it’s fixed and laid $509+ dollars and soon as I left the shop, the light came on, I called back and they said someone will contact me tomorrow as the gentleman I was spouse to talk to was busy, no one called me since last 3 days
Nachhattar S.
PUYALLUP
Business Response
Hello Nachhatter, We are so sorry to hear that your last experience at our dealership was not to your satisfaction, and we sincerely apologize. We strive to provide excellent customer service and greatly appreciate this feedback so that we may improve for the future!
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Business Response
Hi Jamie! Thank you for taking the time to leave us a nice survey. We are so happy to hear about your experience with the service department. We appreciate your business :)
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Confirmed Service Customer
Leah totally kept me up to speed as to what the problem was. New brakes and transmission in 2 days!! Wow. Awesome service! Thank you Leah!
Gregory H.
DES MOINES
Business Response
Hi Gregory! Thank you so much for leaving this survey for our service department! We appreciate the feedback! We are happy to hear that you were well taken care of during your last visit with us! Thank you for your time and your business!
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Business Response
Hi Rayann! Thanks for the great survey! We are happy to hear your service and repairs went well, and hope to see you again if you ever need anything else!
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Confirmed Service Customer
My oil change was done quickly and the rear wiper was replaced with the correct one. Very pleased with my visit!
Michelle D.
PUYALLUP
Business Response
Hi Michelle! Thank you so much for taking the time to leave this wonderful survey for our service department! We appreciate you coming in! If you have any future vehicle needs, we are here to help! Thanks again!
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Confirmed Service Customer
My visit was for Yukon 2022 recall for front seat cushion vent blowers retrofit and oil change. Service was done as expected and on time.
Jerry H.
BONNEY LAKE
Business Response
Hey Jerry! Thank you so much for leaving this survey for our service department! We appreciate the feedback! We are happy to hear that you were well taken care of during your last visit with us! Thank you for your time and your business!
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Confirmed Service Customer
I made my appt online when I got there they said I would have a long wait so sent me to the quick lube area. I feel charging for credit cards and not taking cash unfairly limits payment to only debt, I think you should be told at the time the appt is made. I also would prefer the option of a paper receipt. I was unable to get the receipt online I called and left a message for Toni to resend it and it is a day later and I still do not have it or a call. Leaving the service area how do I know they. Preformed everything I asked for?
Susan P.
Milton
Business Response
ERIN CALLED SUSAN AND GOT HER INVOICE TO HER. :)
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Confirmed Service Customer
From appointment to completion, everything was quick and efficient. The service staff kept me well informed. They actually were able to get the work completed much faster than anticipated otherwise I would have gone all weekend without my truck. Thanks!
Stephen T.
PUYALLUP
Business Response
Hi Stephen! Thank you for taking the time to leave us a nice survey. We are so happy to hear about your experience with the service department. We appreciate your business :)
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Confirmed Service Customer
I had my oil changed on May 10th. At that time I was told I need new brakes all the way around. I was told I need to pay for the up front as they had to be ordered. No problem I understand. I was charged the full amount of $1115.40. Not knowing how long it was going to take to receive the brakes, I asked to be only charged for the brakes at this time. Refund of $398.00 was given. Brakes arrived within a couple of days and a time of May 22nd was setup. I should have brought my paperwork but forgot. Something did not seem correct so when I arrived home I looked at the paper work showing I owed $398.00 yet Monday I was charged $484.93 that included another $30.00 credit card service charge???? Really, had I know that I would have brought cash or a check. I have always given you great reviews in the past. Now I have a very bad taste in my mouth. What i would like is for my card to be credited back the difference between $484.93 and $398.00 = $86.93. From now on I will bring a check or cash. Also i ask for all of the old parts and received nothing, not happy about that either.
Chad G.
RENTON
Business Response
Hello Chad, I'm sorry to hear about your less than favorable experience with us. We strive to offer excellent customer service and we sincerely apologize we did not meet your expectations, or our own. Please do not hesitate to reach out to us at (253) 845-9566 so we may further resolve this issue with you. Thank you.
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Confirmed Service Customer
Kyle, my service advisor, was great. He kept me informed and looked out for my best interests. Thanks Kyle and you are a big assets to Chevrolet of Puyallup.
Dan R.
GIG HARBOR
Business Response
He Dan! Thank you so much for taking the time to leave this wonderful survey for our service department! We appreciate you coming in! If you have any future vehicle needs, we are here to help! Thanks again!