647 Reviews Found
Confirmed Service Customer
Erin Kammeyer provides exceptional customer service. Only thing is your 3% credit card fee is outrageous. That’s an extra 120 for someone spending about 4000.00. Never experienced this anywhere else but here so I guess you better hope you have the cash in you bank account
Lisa P.
KENT
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Confirmed Sales Customer
Good experience working with Issac Meeks to get me what I wanted in a truck
Francis R.
bonney lake
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Confirmed Service Customer
Received an appointment the following day after I called. Was extremely satisfied with the fast service performed on my vehicle.
Edward B.
TACOMA
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Confirmed Service Customer
Good car was done when promised, Erin Kammeyer is a super star
John M.
GRAHAM
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Confirmed Service Customer
Erin in the express service area was very helpful.
David L.
SEATTLE
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Confirmed Service Customer
Always a pleasure to get my car fixed and staff is the best
Michael A.
TACOMA
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Confirmed Service Customer
Service was quick and easy. They asked if I wanted to complete due services and a tire rotation
Chantal P.
TACOMA
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Confirmed Service Customer
I purchased an accessory for and opted to have the installation done at the dealership. It took a lot longer than estimated because when they said it was completed I found issues during my inspection of the work, and they had to take it back to the shop for rework. And now I actually have to return because the work was not done correctly.
Barry D.
Seatac
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Confirmed Service Customer
Erin was amazing, helped and guided me through all my questions and concerns
Marvin J.
Puyallup
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Confirmed Service Customer
I took our Yukon in for service. Briana helped me and listened to my concerns and all was executed well. She was great! 😊
Julie C.
Lake Tapps
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Confirmed Service Customer
They got me in and out in less than 30 minutes.
Billie M.
PUYALLUP
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Confirmed Service Customer
Went very well. Just wish the car got a wash after the repair
Ellen T.
Tacoma
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Confirmed Service Customer
Great service but I didn’t receive a copy of the work done only a total charge. When I reached out the next day for a copy I was told someone from the service department would reach out to me and get me that. I still have not yet received this information
Carol G.
Puyallup
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Confirmed Service Customer
Appreciated the quick and timely service I receive when I come in for my oil changes.
Charles G.
PUYALLUP
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Confirmed Service Customer
Well, I had an out of the blue power steering issue where my truck’s info center repeatedly advised “service power steering.” First time I brought the truck in for that, no issues were found but the warning kept popping up. So, I scheduled a repeat visit to get a second look. Brianna Ball, my service advisor, listened to me, got the shop guys to dig deeper, and the problem was found. When it came time to make necessary repairs, Brianna again did a great job informing me about everything, scheduled me a loaner (rental) vehicle, got my truck back to me the day after I brought it in for steering gear/sensor/wiring fixes. I had expected all this to take at least 3 days based on Brianna’s estimate. So, I was very happy when my truck was ready the next day.
John O.
FEDERAL WAY
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Confirmed Service Customer
My technician was assigned to quick service and I was not notified. I called with a question and heard no response for 5 hours. I was notified that my car would not be ready by the time detailed on my invoice and would need to wait until tomorrow. They did not have loaners or rentals available. I drove to the dealership to express how frustrated I was with no communication and the technician became frustrated and started raising her voice to me. I was very frustrated with the experience I had with Leah
Ashley H.
Tacoma
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Confirmed Service Customer
I had been to your dealership before on another warranty repair & was very satisfied with staff & work performed. I took my fleet 2019 Colorado to Firestone to check oil leak, diagnosis & communication with Element fleet management determined that repair was still under factory drive train coverage. I called Puyallup Chevrolet & spoke to Brianna to drop off truck & then I arranged for rental vehicle & delivered truck to dealership. Brianna had all paperwork ready & I confirmed all my contact info & was on the road in a few minutes. Brianna contacted me with status regularly so I was able to keep my manager up to date regularly. I was getting emails from a Vivint corporate fleet manager that said I needed to pick up truck at Firestone, I VM & emailed him but then getting other manager also CC’ing my management, I sent email history to all involved & also address & contact info for Brianna. I updated Brianna that since the battery was disconnected on the vehicle, our fleet team couldn’t locate it & to please contact fleet manager, even though it was a factory warranty issue. Brianna got all answers required & my email quit blowing up, Thank you Brianna. I was notified diagnostic was complete, parts ordered, parts arrived, status of repair & repair complete. I kept my company & rental staff updated & pickup & transfer from rental to my truck was simple as could be. Hertz confirmed that rental could stay overnight & picked next morning, I confirmed rental returned & completed out. All communication, documentation, repair & additional tail light & air filter service was excellent, Thank you all
Fred L.
SPANAWAY